0
3.2.8
Washington DC, Vancouver Patch 5, Vancouver, Utah Patch 10
Note: This application is legacy and should not be used for new deployments. Please search for the latest Service Bridge for Providers application on the store. You can migrate legacy configurations using the Migration Utility. See supporting links for the KB Article.
Service Bridge enables providers to easily connect with their customers that use the NOW Platform, without the need to set up or maintain costly custom integrations. Service catalogs and workflows are seamlessly connected across the provider’s ecosystem. Customers can make service requests and receive support from their providers directly from their own ServiceNow instance without having to swivel-chair to another system.
- Enables providers to build catalogs of services that can be published for their customer’s consumption.
- Simplifies the process of establishing integrations between the provider’s ServiceNow instance and their customer's ServiceNow instances.
- Enables the provider’s customers to request services and support, track progress, and receive service updates and notifications from their own ServiceNow instance.
- Enables the provider to fulfill customer service requests from their own ServiceNow instance.
- Bi-directionally synchronizes key task data between the provider’s ServiceNow instance and their customer's ServiceNow instance.
N/A
- Instance Data Replication (Plugin activation via Now Support)
-
On the Now Support Portal, request installation of the Instance Data Replication plugin. Open the change request that was created, and add the following to the change request comments: “Requesting IDR installation for use with Service Bridge.”.
-
- Service Bridge (Automatically installed)
- Customer Service Install Base Management (Automatically installed)
- Customer Service with Request Management (Automatically installed)
- Service Request Criteria (Automatically installed)