Caller Verify extends Multi-Factor Authentication directly into ServiceNow, enabling support help desk agents to verify caller identity in under 10 seconds – without leaving their workflow. Replace insecure, guessable security questions with the same NIST-compliant MFA your users already trust.
Vishing and help desk social engineering attacks are accelerating. Caller Verify closes the gap – ensuring that every password reset, MFA unlock, account recovery, and access change is preceded by verified caller identity, with a complete audit trail logged automatically on every ticket.
- Multi-Factor Support: Lookup and verify individuals using their existing MFA Enrollments in either Okta or Microsoft Entra ID. Including support for Push Notifications (Okta & Entra ID), Authenticator Applications (Google, Okta, Microsoft), SMS and Email One Time Passcodes.
- Biometric, FIDO2 and WebAuthN Integration: Support for modern device-based verification flows using Phishing resistant factors.
- Self-Service Actions: Empower self-service unlocking of accounts and resetting passwords within your connected Identity Provider.
- Low-Code Development: Logic is handled through pre-defined ServiceNow Actions allowing quick integration with your existing Caller Verify tenant.
- ServiceNow Virtual Agent Ready: Expand your existing Virtual Agent flows with identity verification and self-service functionality, or leverage the Caller Verify for ServiceNow Virtual Agent, pre-built topics also available in the ServiceNow Store.
Caller Verify ServiceNow Spoke is an Integration Hub add on to extend Caller Verify functionality to new and existing ServiceNow Workflows. The Caller Verify Spoke allows you to quickly and easily trigger secure Help Desk interactions, ensuring that sensitive actions like Password Resets and Account Unlocks are only performed after the user’s identity is verified through the Caller Verify APIs.
ServiceNow Integration Hub and Flow Designer
Other Requirements:
Subscription to Caller Verify which can be purchased from CallerVerify.com