0
3.0.0
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Xanadu Patch 9
Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of AI agents to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management.
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT operators to work with third-party observability AI agents, from New Relic, Dynatrace, and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
- New
- Added the Dynatrace analysis AI agent to fetch impact and root cause information from a Dynatrace Problem.
- To understand related incidents, service instances, business services & offerings, and related alerts for user impact analysis, added the following agents:
- Service instance impact analysis AI agent
- Alert impact verification AI agent
- Business and technology management service impact analysis AI agent
- User impact analysis AI agent
- Changed
- Made security access enhancements.
- Yokohama Patch 6
- IT Operations Management Event Management
- At least one of the following integrations:
- New Relic event connector and New Relic API key
- Kentik event connector and Kentik API key
- Dynatrace event connector and Dynatrace API Key