Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of AI agents to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management.
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
AI Agents for Observability are also included in the Manage alert autonomously workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, Google Cloud, Datadog, and Kentik to gather root cause, user and service impact.
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT operators to work with third-party observability AI agents, from New Relic, Dynatrace, and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
AI Agents for Observability are also included in the Manage alert autonomously workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, Google Cloud, Datadog, and Kentik to gather root cause, user and service impact.
New
- Dynatrace MCP server agent - Dynatrace MCP server agent replaces the Dynatrace analysis AI agent, for deeper alert analysis.
Removed
- The Dynatrace analysis AI agent is deprecated in Zurich Patch 7. Set up the new Dynatrace MCP server agent to continue analyzing Dynatrace alerts in the analyze alert impact and manage alerts autonomously agentic workflows.
- Zurich Patch 5
- IT Operations Management Event Management
- At least one of the following integrations:
- New Relic event connector and New Relic API key
- Kentik event connector and Kentik API key
- Dynatrace event connector and Dynatrace Platform API Key
- Datadog event connector and Datadog API key
- Google Cloud Monitor event Connector, Gemini Cloud Assist enabled and an API key