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1.0.0
Yokohama Patch 3, Xanadu Patch 9
Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of GenAI to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management.
- AI Agents for AIOps autonomously triage alerts, assess business and technical impact, investigate root causes, and drive remediation through coordinated agentic workflows.
- AI Agents for Observability collaborate with third-party APM and observability tools to understand service impact, formulate probable cause theories, and prioritize investigations.
Now Assist for ITOM provides the following capabilities:
- AI Agents for Observability - Help IT operators understand service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and third-party AI agents from leading APM and observability vendors.
Allows IT Operators to analyze alerts faster and with more context by connecting to third-party APM and observability tools.
- New: Alert information retrieval AI agent helps determine which third-party agent to invoke.
- New: New Relic analysis AI agent
- An IT Operator can ask specific questions about alert impact, root cause theories, and find the right team to pull in to begin an investigation for a New Relic alert. The New Relic analysis AI agent communicates directly to New Relic to answer questions in real-time.
- New: Kentik analysis AI agent
- An IT Operator can ask specific questions about connectivity, anomalies, or DDOS attacks to Now Assist for a Kentik alert. The Kentik analysis AI agent connects directly to a Kentik instance to answer questions in real-time.
- Yokohama Patch 3
- Event Management
- At least one of the following integrations:
- New Relic event connector and New Relic API key
- Kentik event connector and Kentik API key