0
2.0.1
Zurich, Yokohama Patch 6, Yokohama Patch 3, Xanadu Patch 9
Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of AI agents to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management.
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT operators to work with third-party observability AI agents, from New Relic and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
- Added support for the following Third-Party (3P) models and providers:
- Claude (Anthropic)
- Gemini (Google)
- GPT (Azure OpenAI)
- Llama (Now LLM)
- Removed the sn_obs_aia.admin role, which was required to configure AI agents in the Analyze alert impact agentic workflow. Users must now have the credential_admin and connection_admin roles instead.
- Removed the prompt "How severe is this alert?" from the Analyze alert impact agentic workflow.
- Yokohama Patch 6
- IT Operations Management Event Management
- At least one of the following integrations:
- New Relic event connector and New Relic API key
- Kentik event connector and Kentik API key