ServiceNow Otto for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of AI agents to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management.
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, Datadog, AWS CloudWatch, Google Cloud Gemini Cloud Assist, Azure Monitor, ThousandEyes, SolarWinds, Prometheus and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
AI Agents for Observability are also included in the Manage alert autonomously workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, Google Cloud, Datadog, and Kentik to gather root cause, user and service impact.
AI Agents for Observability introduces the "Analyze alert impact" agentic workflow. This workflow allows IT operators to work with third-party observability AI agents, from New Relic, Dynatrace, Datadog, AWS CloudWatch, Google Cloud Gemini Cloud Assist, Azure Monitor, ThousandEyes, SolarWinds, Prometheus and Kentik. Using natural language, IT Operators can:
- Understand the blast radius of any alert, pinpoint affected services, and assess business impact
- Formulate probable cause theories
- Help track down the right teams to drive towards resolution
AI Agents for Observability are also included in the Manage alert autonomously workflow. This workflow allows IT Operators to work with third-party observability AI Agents, from New Relic, Dynatrace, Google Cloud, Datadog, and Kentik to gather root cause, user and service impact.
Updated
- Dynatrace agent entity enrichment is streamlined. A new entity-detail tool enables the Dynatrace agent to retrieve entity details in a single call, replacing the previous multi-step describe-then-fetch workflow.
- Dynatrace agent investigation workflow is optimized. The Dynatrace agent instruction prompt is reduced, and redundant tools are collapsed. The queryproblems and getproblembyid tools are merged into a single parameterized tool, decreasing round-trips and investigation latency.
Removed
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- The Google Gemini Cloud Assist Skill has been removed. The skill, tool, and workflow are no longer available or invoked by autonomous workflows.
- Australia Patch 6 or Brazil Patch 0
- IT Operations Management — Event Management
- At least one of the following integrations:
- AWS CloudWatch event connector and AWS access key
- Datadog event connector and Datadog API key
- Dynatrace event connector and Dynatrace Platform API key
- Google Cloud Monitoring event connector, Gemini Cloud Assist enabled, and a service account
- Kentik event connector and Kentik API key
- New Relic event connector and New Relic API key
- Prometheus event connector
- SolarWinds event connector and SolarWinds API key
- Splunk event connector and Splunk API key
- ThousandEyes event connector and ThousandEyes API key