Brazil, Australia, Zurich, Yokohama
Integration
Scoped application integrating OpenText Universal Discovery and CMDB with ServiceNow, enabling inbound/outbound data flows, discovery reconciliation, and CI data synchronization
The key features inlcude,
- Bi-directional synchronization of CI and relationship data
- Import/Export jobs configurable within the app
- Custom TQLs in UCMDB to support extended data fields
- Leverages ServiceNow RTE and IRE for accurate CI reconciliation
- Flexible enough to support customer-specific configurations
- Scheduled Jobs for:
- Imports (UCMDB → ServiceNow) and Exports (ServiceNow → UCMDB)
- Job progress tracking and status visibility
- Dashboard-based monitoring for operational teams
- Logging and notification framework
- Configuration module for:
- Connection settings (endpoints, MID Server, credentials)
- Job frequency and scheduling
- CI class mapping and filtering
- Extensible architecture for adding new CI types or custom attributes
- Built to support scalable integrations
New Features
This release introduces enhanced import and export capabilities, advanced export processing features, and support for complex multi-hierarchy TQL bundles.
Import Support
Added support for importing the following CI/device types:
- Router
- Switch
- Load Balancer
- Local Printer
- Network Printer
- Wireless Access Point
- Wireless Controller
- Firewall
- SD-WAN
Export Support
Added support for exporting the following CI/device types:
- Router
- Switch
- Load Balancer
- Local Printer
- Network Printer
- Wireless Access Point
- Wireless Controller
- Firewall
- SD-WAN
Export Enhancements
Enhanced export functionality with support for:
- Dot-Walking Support – Retrieve attributes from related records through reference relationships.
- Attribute Concatenation – Combine multiple attributes into a single exported value.
- Script-Based Calls – Support script-based logic and calls as part of export processing.
- List Data Type Support – Support exporting attributes with list data types.
Bundle Functionality
Added support for complex, multi-hierarchy TQLs with the new bundle functionality. This enables importing TQL bundles across multiple hierarchy levels, including:
- ServiceNow AWS EC2 Topology IRE TQL 1.0
- ServiceNow AWS RDS Topology IRE TQL 1.0
- ServiceNow Azure Compute Topology IRE TQL 1.0
- ServiceNow Azure DB for PostgreSQL Topology IRE TQL 1.0
- ServiceNow Google Cloud Compute Topology IRE TQL 1.0
Not applicable for this application version.
- Integration Commons for CMDB
- CMDB CI Class Models