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Unified Platform for Responsive and Intelligent IT (UPRiIT) is the joint solution from CGI and ServiceNow to achieve high-quality, AI-enabled IT performance and availability for the multitude of complex systems on-premises and on cloud. CGI’s UPRiIT leverages ServiceNow’s IT Operations Management for Event Intelligence, Service Mapping and CMDB, IT Service Management, and Predictive Intelligence to put the AIOps platform functions into action. UPRiIT enables zero-touch operations to automatically remedy and close incidents and alerts with pre-defined auto-remediation libraries of CGI SiteReliability360.
Results/Outcomes:
- UPRiIT Operating Model: Rapidly identify, prevent, and resolve IT outages and operations issues.
- High-quality ITOps: Build agile and secure digital operations at scale.
- Auto recognition and remediation: Resolve incidents automatically to enable zero-touch service management.
Functional Features:
- Event Correlation
- Predictive Intelligence – pattern recognition
- Remediation – Natural Language understanding with suggested solution
- Remediation – Zero-Touch Service Management
Technical Features:
- Predictive Intelligence API
- Natural Language Understanding API
- Custom Flow-designer actions in ITOM
- CSDM Model
- Integration to Hyper-automation platform of choice