The ServiceNow® Manufacturing Commercial Operations (MCO) application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release. One of the key features that is included in this release is the following:
Manufacturing dealer management
Manufacturing OEMs launch sales promotion campaigns from time to time that helps then to introduce a new product, boost sales of an existing product or clear aging inventory. They also do targeted promotions based on demographic like senior citizen and veteran discounts. Channel partners are expected to extend these promotions and discounts to end customers during the sales transaction and the OEMs reimburse the channel partner towards these costs. MCO helps OEMs engage with dealers on such promotions and claims.
The Manufacturing dealer management store app includes the data model related to channel partners. These channel partners are essentially service organizations (from the Service Model Framework) with additional properties required by MCO specific to manufacturing industry needs.
In the Yokahoma release, MCO customers will get the following:
- Manufacturing dealer management data model
Note: Q2 release includes only the data model and not the playbook.
- New - Initial release of the Manufacturing commercial operations that includes the Sales promotion management and related data models.
- Changed - N/A
- Fixed - N/A
- Removed - N/A
MCO Standard or Professional SKU