0
23.2.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
Process Mining for Customer Service Management creates business process flows from the case data audit trail, allowing process owners to perform in-depth analysis around bottlenecks and inefficiencies and discover process insights to improve business outcomes.
- Process visualization and analysis
- Integration with Performance Analytics
- Collaboration to exchange insights with your businesses
- Continual Improvement Management
- Root cause analysis using AI
- Out-of-the-box inefficiency finding definitions
New
Use the following features to find process improvement opportunities:
- Use the SLA breach analysis project in Process Mining to identify and analyze cases where service level agreements (SLAs) have been violated.
- The SLA breach analysis project provides insights into the root causes of breaches, highlights bottlenecks, and recommends improvements to optimize process performance.
This application has an app dependency on core Process Optimization(sn_po) and requires the plugin for Customer Service (com.sn_customerservice).