Overview / Introduction
Expanding into new markets offers immense growth potential—but managing multilingual content across platforms and teams can quickly become complex. GlobalLink AI Spoke integration with ServiceNow’s Dynamic Translation framework removes this barrier by streamlining translation workflows and enabling organizations to communicate seamlessly with global audiences within their existing ServiceNow environment.
Once configured, GlobalLink AI Spoke enables ServiceNow agents to translate form fields instantly, Agent Chat messages, Catalog Items, knowledge Articles, and any artifacts that are supported by ServiceNow's existing workflows. The integration with ServiceNow’s Dynamic Translation framework allows content to be routed for real-time translation with just a few clicks. High-quality machine translation ensures smooth, real-time communication between agents and customers across languages and regions.
Why GlobalLink?
For over 30 years, TransPerfect’s GlobalLink solution has helped leading enterprises simplify and accelerate global content management. Powered by AI and tailored to evolving business needs, GlobalLink continues to deliver measurable impact—over 90% of clients achieve ROI within 12 months, with average savings exceeding 50% across cost, timeline, and translation management efforts.
Key Capabilities
Native Integration: Easily connect GlobalLink Now with ServiceNow’s Dynamic Translation Framework for in-platform multilingual support.
Contextual Accuracy: The GlobalLink Now engine learns and adapts to your organization’s specific terminology—capturing proprietary terms, acronyms, and industry-specific language for consistent, high-quality translations.
Flexible MT Strategy: Select the optimal machine translation engine for each language pair or content type to maximize performance.
Enterprise-Grade Security: Built-in safeguards ensure your internal communications and sensitive data remain protected throughout the translation process.
Scalable Language Support: Enable real-time, multilingual communication across more than 100 languages—embedded directly within your ServiceNow workflows.
Actionable Analytics: Access a real-time dashboard for visibility into translation volume, spend, and performance—empowering smarter cost management and optimization.
Supports ServiceNow Dynamic Translation Framework.
Dynamic Translation plugin (com.glide.dynamic_translation)
Language plugins (I18N:)
ITSM - Incident, Problem, Change, Request as well as
Knowledge Management depending on translation requirements.