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1.0.6
Xanadu, Washington DC, Vancouver
Streamline your support workflow by integrating ManageEngine Zoho Assist with ServiceNow. With ME Zoho Assist, you can launch an on demand remote support session to monitor and control your customer's computer directly from your ServiceNow incidents.
Reduce your incident resolution time by accessing the remote screen in real-time with our secure and multi-platform remote access capabilities. A detailed summary of the remote support session along with the incident state and short description will be stored in the incident itself.
- Remotely view and control customer's remote device
- Transfer files from/to your remote computer
- Instant Screen sharing for training or demo
- In-Session Chat to help you communicate with your customer
- Reboot and reconnect the remote desktop
- Store remote session details along with session notes within the corresponding incidents
- Instant Remote Support and Screen Sharing right from incidents.
- Update incident state and description at the end of every support session.
- Store session details within corresponding incidents.
ME Zoho Assist Remote Support License (Standard)
ServiceNow Enterprise License