The Service Connector is an application designed to aid in quickly creating custom interfaces between ServiceNow platforms and other systems. While the platform itself offers many quick pre-made connectors, the Service Connector serves the need where a custom interface is required, and time is of the essence. Development is sped up by providing a way to set up interfaces via the UI, without having to write code. This allows for quick iteration and prototyping as well as easier changes down the line. In addition, it adds a central queue and error handling to help development and daily operations by providing a dashboard and a central queue as overview of interface activities.
The Service Connector:
- Is designed to quickly create custom interfaces between the ServiceNow platform and other systems.
- Is process agnostic and able to connect to any table, including custom tables.
- Is bidirectional, supports REST & SOAP, used in Synchronous/Asynchronous interfaces.
- Can function as ticket exchange, invoke events for cloud deployments, or act as hub between multiple external systems.
- Can send and receive bulk data (multiple records) and process this from and into multiple different tables (such as CMDB CI).
- Allows for inbound requests (such as webhooks) to trigger events or outbound requests can be triggered by events for additional flexibility.
- Has a central queue for logging and to monitor all interface operations in a dashboard.
Usage Benefits:
- Quickly setup a full interface or Proof of Concept (POC) using data driven reusable configurations.
- Does not need any additional scripting, but allows for scripts to be added to handle complex situations.
- Flexible in configuration approach: Set up an integration once and re-use it with multiple external systems or create specific integrations per external system.
- Uses the platform’s features, abilities and security standards: MID Servers, basic authentication, mutual authentication and OAuth.
- After purchase, receive an exclusive User Guide with step-by-step explanations on how to configure various in- and outbound integrations as well as access to our Support Portal for submitting a bug report or asking a question.
2.2.2 - Support for Xanadu. Minor bugfixes and significant product improvements such as support for Robust Transform Engine (based on ETL definitions for utilizing Identification and Reconciliation Engine) when processing inbound async bulk data transactions. Added capability for generating API documentation in OpenAPI Specification (OAS) v3.0.1 for all inbound configurations associated to an interface and external system combination. Enhanced the flexibility to trigger an outbound configuration from an event in order to get bulk data and process that data using a bulk splitter configuration.
2.1.3: Support for Washington DC. Minor bugfixes and product improvements.
2.0.1: Product improvements such as the ability to generate an event based on an inbound request (or response) for asynchronous processing outside of SC and outbound requests can now be triggered by an event as well. Furthermore, the option has been added to disable basic authentication for inbound requests, thus forcing OAuth2.0 for that external system. Lastly, support has been added for outbound bulk processing, where large amounts of data based on a predefined query of a configurable source table can be send in batches to an external system.
1.6.0: Support for Vancouver. Minor bugfixes.
1.5.3: Support for Utah. Minor bugfixes and product improvements.
1.4.3: Support for Tokyo. Minor bugfixes.
1.4.1: Support for San Diego. Added new ACL's for scripting fields to meet security requirements.
1.3.4: Fixes for HTTP responses, attachment generation and record action detection. Update to Outbound Triggers to improve flexibility of use.
1.3.2: Hotfix for External Processing functionality due to regression in 1.3.1.
1.3.1: Added Global Helpers Controller UI Page to install/enable External Processing functionality
1.3.0: Added ability to Insert/Update with one configuration. Added ability to process Bulk data received via web services. UI and usability fixes. Some Hints moved to Active help.
1.2.2: Improved usability, fixed a few minor bugs and improved resilency on responses.
1.2.1: Asynchronous Outbound Response from an Asynchronous Inbound Request and general bugfixes and usability improvements.
1.1.4: Bugfixing, improvements and new validations only, no new features.
1.0.0: Initial release of Service Connector.
"Web Service Provider - Custom WSDL" plugin must be activated prior to installation.