SkyControl is a comprehensive ServiceNow Governance and Management application designed and built by SkyMark Advisory Group to empower platform owners, administrators, and governance teams to effectively plan, monitor, and maintain the ServiceNow platform across its entire lifecycle.
Built natively on ServiceNow, SkyControl provides an integrated framework for strategic, demand, and technical governance, ensuring that every aspect of platform management - from roadmap planning to instance configuration - aligns with organizational goals, priorities, and best practices.
SkyControl helps platform leaders gain control and clarity over how ServiceNow is implemented, evolved, and maintained. It bridges the gap between business strategy and platform execution through structured governance models, proactive assessments, and intelligent automation.
The application is built around three major pillars:
In addition, SkyControl includes a Governance Tasks and Schedules feature that allows teams to plan and automate recurring technical and non-technical activities - from sending system-wide notifications and setting reminders to generating follow-up tasks for audits, releases, and operational reviews.
To further strengthen platform quality, SkyControl offers an on-demand assessment framework that scans ServiceNow configurations for customizations, deviations from best practices, or potential risks. The assessment results can automatically create or link RIDAC items to relevant deployments, enabling continuous improvement and proactive platform governance.
With SkyControl, organizations can move beyond reactive administration to a strategic, data-driven governance model, achieving higher platform maturity, improved compliance, and a more sustainable ServiceNow ecosystem.
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1. Strategic Governance Framework
Define and execute a clear ServiceNow strategy through structured roadmapping, capability mapping, and goal alignment.
2. Demand Governance for ServiceNow
Centralize and streamline the intake, evaluation, and deployment of ServiceNow-related demands.
3. Technical Governance and Instance Oversight
Monitor and control platform health, configuration, and compliance across all ServiceNow instances.
4. Governance Tasks and Schedules
Automate and organize recurring governance activities with scheduling and notifications.
5. On-Demand Assessment Framework
Proactively evaluate platform health and adherence to best practices.
First version of SkyControl.
Task Table Schema (com.glide.task)
Automated Action Interface (com.snc.automation)