Alert Automation within the Service Operations Workspace empowers organizations to efficiently manage growing alert volumes and increasingly complex IT infrastructures. It helps improve alert resolution times, enhance service reliability, and optimize staff resources.
These automations support both centralized administrators and distributed teams, enabling qualified teams to independently create and manage their own automation workflows.
For users familiar with the classic experience, Alert Automation provides a simplified user interface, no-code automation capabilities, and enhanced support for classic event rules, tag-based clustering, and alert management rules.
Ignore Automation: Reduce false-positive alerts and manage alert fatigue by filtering out noisy notifications, helping teams focus on critical issues.
Enrich Automation: Enhance raw alerts with contextual information and transform them into a standardized format to enable better filtering, automated grouping, and faster response.
Group Automation: Consolidate related alerts into a single primary alert to reduce noise and speed up root cause analysis.
Respond Automation: Automatically notify stakeholders, escalate when needed, and initiate remediation actions. Seamlessly integrate with third-party systems for case management, notifications, and remediation tasks.
- New
- In grouping automations, can now group alerts with related CIs and matching fields or tags
- In enrichment automations, you can now test identifying CIs and we've added a checkbox to make clearing the node easier
- In ignore automations, you can click a button to enforce running ignore automations before enrich automations when opening legacy event rules.
- Changed
- In response automations, you can now open more alert management rules from UI16. We made the fields for parent and maintenance optional, added support for lower order numbers and matching condition builder fields.
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Required plugins and products:
- AIOps experience