Alert Automation within the Service Operations Workspace empowers organizations to efficiently manage growing alert volumes and increasingly complex IT infrastructures. It helps improve alert resolution times, enhance service reliability, and optimize staff resources.
These automations support both centralized administrators and distributed teams, enabling qualified teams to independently create and manage their own automation workflows.
For users familiar with the classic experience, Alert Automation provides a simplified user interface, no-code automation capabilities, and enhanced support for classic event rules, tag-based clustering, and alert management rules.
Ignore Automation: Reduce false-positive alerts and manage alert fatigue by filtering out noisy notifications, helping teams focus on critical issues.
Enrich Automation: Enhance raw alerts with contextual information and transform them into a standardized format to enable better filtering, automated grouping, and faster response.
Group Automation: Consolidate related alerts into a single primary alert to reduce noise and speed up root cause analysis.
Respond Automation: Automatically notify stakeholders, escalate when needed, and initiate remediation actions. Seamlessly integrate with third-party systems for case management, notifications, and remediation tasks.
Fixed
- More consistent AI-suggested automation options — Fixed an issue where the Now Assist grouping agent could return inconsistent suggestions when configuring automation options.
- Event rules with duplicate field names now open correctly — Fixed an issue where an event rule using regex on fields with the same name (one from raw fields, one from additional info) would fail to open in the classic UI.
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Required plugins and products:
- AIOps experience
Fixed
- Team operators can open response automations with an OR condition