Alert Automation within the Service Operations Workspace enables organizations to efficiently manage increasing alert volumes and complex IT infrastructures. It improves alert resolution times, enhances service reliability, and optimizes staff resources.
These automations support both centralized administrators and distributed teams, allowing qualified teams to independently create and manage their own automations.
For users familiar with the classic experience, Alert Automation offers a simplified UI, no-code automations, and improved support for classic event rules, tag-based clustering, and alert management rules.
Ignore Automation: Reduce false-positive alerts and manage alert fatigue by filtering out noisy notifications, allowing teams to focus on critical issues.
Enrich Automation: Enhance raw alerts with contextual information, transforming them into a standardized format for better filtering, automated grouping, and faster response.
Group Automation: Consolidate related alerts into a single primary alert to reduce noise and accelerate root cause analysis.
Respond Automation: Automatically notify stakeholders, escalate when necessary, and initiate remediation actions. Integrate seamlessly with third-party systems for case management, notifications, or remediation tasks.
New
- Added the ability to group alerts by CI attributes and additional info fields
- Added the ability to consider other grouping algorithms when testing grouping automations in Yokohoma or above, including other grouping automations, CMDB, network traffic, automated ML and text-based grouping.
- Added a warning when the enrich automation you are viewing may be blocked by another enrich automation that has a lower order number
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Required plugins and products:
- AIOps experience