0
2.0.14
Yokohama Patch 1, Yokohama, Xanadu Patch 4, Xanadu Patch 3
Now Assist Analytics enables admins to monitor and analyze the usage, performance, and value of Now Assist features and capabilities implemented and activated on an instance.
- Monitor usage, performance, and value of Now Assist features, skills, and capabilities offered under the Now Assist products implemented and activated. You can view the dashboard from the Analytics tab in the Now Assist Admin console.
- Now Assist Analytics data framework provides a consistent data source and pipeline to build eventing from various tables needed for the calculation of self-service metrics. These can then in turn feed indicators within Platform Analytics, as well as modify any future out-of-the-box dashboards provided for Now Assist.
- Now Assist products and workflow tables can be leveraged as analytics data sources and prebuilt indicators.
- New
- Track estimated efficiency and productivity gains enabled through Now Assist from the Now Assist value insights dashboard page.
- Monitor the usage and performance of Now Assist context menu actions from the Now Assist context menu dashboard page.
- Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent from the User search analyzer dashboard page.
- Monitor the performance of guardrails enabled through Now Assist Guardian from the Now Assist Guardian dashboard page.
- View usage and performance indicators of custom skills from the Custom skill details dashboard page.
- Changed
- Fixed
- Minor defects
- Removed
- Required plugins and products
- Now Assist for Platform