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Yokohama, Xanadu, Washington DC, Vancouver
The Live Agent Chat Integration (LACI) solution allows customers to integrate Live Agent Chat within the NOW Platform with Computacenters's Contact Centre.
Provides a seamless user experience when chatting with Agents on Computacenter's Contact Centre.
Benefits:
- Efficiencies & seamless experience for end-users
- Increased efficiency for both chat support agents and team leaders
- Increases chat adoption
- Improved performance reporting capabilities
- Works with Virtual Agent conversations that hand over to Live Agent
- All chat data stored on the NOW Platform (chat metrics, and transcripts)
Live Agent Chat Integration allows customers to integrate the NOW Platform Agent Chats with Computacenters Contact Centre.
Improving customer experience as they continue their whole conversation within the NOW Platform.
- Dynamic Translation was incorrectly wrapping URLs in initial message. This is now fixed.
Requires following plugins enabled and configured:
1. Advanced Work Assignment
2. Agent Chat