0
1.2.4
Xanadu Patch 1, Xanadu
Now Assist troubleshooting enables customers (via Now Assist Admin) and support teams to diagnose the root cause of Now Assist setup and configuration issues.
This tool checks for common issues with Now Assist in Virtual Agent, AI Search, and skill-specific setup that might arise from:
- Glide and store app versions
- Configurations (e.g., related skills, servers)
- Troubleshoot setup issues for Now Assist in Virtual Agent, AI Search, and Now Assist skills
- Validate Glide versions, store app versions, and configurations
- View actionable list of identified underlying issues for quick customer problem resolution
New
- Customer-facing UI for skill-specific troubleshooting through Now Assist Admin Console
Fixed
- Generic defect fixes
- Required plugins and products
- Generative AI Controller [sn.generative.ai]
- Now Assist Admin console [sn_nowassist_admin]