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18.1.1
Zurich, Yokohama, Xanadu, Washington DC Patch 3, Vancouver Patch 9
ServiceNow's Compliance case management solution helps customers manage their compliance cases, such as policy and regulatory violations, complaints, and more. Collaborate with key stakeholders to perform assessments, investigation tasks, and other actions to effectively manage compliance cases. Additionally, analyze the causes and consequences as part of the post-case review process.
Compliance Requests :
- Employees can raise compliance request and contact the compliance team through “Employee Center”.
- Compliance team analyzes the request, identifies related policies and controls, and obtains additional approvals if necessary.
- Compliance request configurations: Configure multiple request types.
- Each request type can be configured with the following dedicated elements:
- Workflow
- Form view (Show hide fields based on request type)
- Assignment rules (To assign an analyst to a compliance request )
- Approval workflow:
- Any approvers
- All approvers
- Specific percentage of users to approve
- Each request type can be configured with the following dedicated elements:
Compliance Case :
- Employees can report event or policy violations encountered and contact the compliance team through “Employee Center”.
- APIs to create and update compliance cases from various sources, such as ServiceNow Apps (Security Incident Response, IT Incidents, HR Cases) and 3rd-party integrations.
- Compliance team analyzes the case, conducts investigations, and collaborates with various teams by creating and assigning case tasks.
- Compliance case configurations: Highly configurable workflow based on the nature of the compliance case types.
- Each case type can be configured with the following dedicated elements:
- Workflow
- Form view (Show hide fields based on case types)
- Assignment rules (To assign an analyst to a compliance case)
- Assessment templates
- Each case type can be configured with the following dedicated elements:
GRC Compliance Case Management Full Access enables you to create dedicated workflows to manage an unlimited number of case and requests types.
- Changed
- Updated this app to the latest version of GRC: Compliance Case Management Advanced (18.1.1)
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The following GRC applications must be installed and activated:
- GRC: Policy and Compliance Management (com.sn_compliance)
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GRC: Compliance Management Workspace (com.sn_compliance_ws)
- GRC: Common Workspace Elements (com.sn_grc_workspace)
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GRC Compliance Case Management Advanced (com.sn_comp_case_adv)
Permissions and roles:
- Role required to install the app: System Admin (admin)