Every digital business relies on IT assets, foundational for protecting revenue and business resilience. Businesses need to track asset ownership, location, usage, configuration, costs, and value. ITAM enables adaptability as operations evolve.

As workplaces change, managing assets across tools and locations creates operational, cost, and risk challenges. Scattered data and siloed teams hinder efficiency.

ServiceNow® Hardware Asset Management Prime enhances asset visibility and automates IT lifecycles on an AI native platform.

Asset managers can streamline sourcing and repair using AI agents in agentic workflows.

Key features include:

Automating IT lifecycles on one platform
End-to-end asset visibility
Cost and risk reduction
Centralized asset data for accurate reporting
Automated request-to-dispose workflows
Actionable AI insights for asset planning
Informed decision-making for utilization and investments
Compliance with security policies and regulations
Hardware Asset Management integration with Contract Management Professional

Features like Hardware normalization standardize asset data using manufacturer details and populate metadata (e.g., end-of-life dates) via the ServiceNow Content Library. Asset Lifecycle Automation uses Flow Designer for customizable workflows, while Asset Tasks automate updates across deployments and retirements.

The Hardware Asset Dashboard provides a command center for lifecycle management, normalization tracking, and compliance. Mobile Asset Inventory Audit validates physical stock against records using mobile scanning, improving accuracy through scheduled audits.

Contract management professional integration allows managing hardware contract lifecycle across renewals, expirations, and obligations within hardware asset workspace. Use the agentic workflow to extract key metadata and obligations from signed contract documents and track contractual commitments proactively to reduce unexpected costs.