0
5.2.15
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 3, Xanadu
Now Assist in Conversational Catalog Request is installed with Now Assist for Platform.
It makes use of generative AI capabilities to provide a human-like and efficient Service Catalog request experience over conversational interfaces including Now Assist in Virtual Agent on ServiceNow web experiences, Microsoft Teams, and Slack.With the supercharged experience, organizations can leverage investments in their Service Catalog deployments to further drive deflection with self-service, all while elevating the user experience through a natural and intuitive conversational experience.
- Natural, human-like conversational experience to request Service Catalog items
- Facilitates a streamlined request experience by prefilling question answers based on user's initial search string and context
- Multi-turn conversational experience allows requesters to answer multiple questions at once, ask clarifying questions, or change previously answered questions
- Natively supported across Now Assist in Virtual Agent channels including ServiceNow web experiences, Microsoft Teams, and Slack
New
- Increased productivity through reduced number of conversational turns by applying strategies to group questions that are intuitive to answer; strategies include LLM-powered semantic grouping and Catalog item author-defined through variable sets and containers.
- Enabled Support Agents and Fulfillers to make Conversational Catalog requests from the Now Assist Panel; contextualize the request based on the underlying incident or case parent record.
Changed
- Improved usability around question default value handing; where default value is not explicitly defined such as the first option for a lookup select box, the user is prompted with the question.
Fixed
- Other minor enhancements and defect fixes.
This installs Catalog Conversational Coverage 5.2.