Brazil, Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 9, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
Conversational Catalog Requests is installed with ServiceNow Otto for Platform.
It makes use of generative AI capabilities to provide a natural and efficient Service Catalog request experience over conversational interfaces including ServiceNow Otto for Virtual Agent on ServiceNow web experiences, Microsoft Teams, and Slack.With the supercharged experience, organizations can leverage investments in their Service Catalog deployments to further drive deflection with self-service, all while elevating the user experience through a natural and intuitive conversational experience.
- Natural, human-like conversational experience to request Service Catalog items
- Facilitates a streamlined request experience by prefilling question answers based on user's initial search string and context
- Multi-turn conversational experience allows requesters to answer multiple questions at once, ask clarifying questions, or change previously answered questions
- Natively supported across ServiceNow Otto for Virtual Agent channels including ServiceNow web experiences, Microsoft Teams, and Slack
New:
- Increased coverage of conversational requests served through the Catalog Agent on Premium chat, now supporting: Simple UI policies and field messages.
- Enhanced slotfill handling throughout the conversation, including cases where a user is changing a prior response or her response requires corrections.
Fixed:
- More robust multi-language support.
- Other defect fixes.
Not applicable for this application version.
This installs the Catalog Conversational Coverage app.