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4.1.4
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 8, Washington DC Patch 4, Washington DC Patch 3, Washington DC Patch 2, Washington DC Patch 1, Washington DC, Vancouver Patch 8, Vancouver Patch 7
Now Assist in Conversational Catalog Request is installed with Now Assist for Platform.
It leverages generative AI capabilities to provide a human-like and efficient catalog request experience over a conversational interface like ServiceNow Virtual Agent web experience, Microsoft Teams, or Slack.With its supercharged experience, organizations can increase self-service and reduce operating costs while elevating the user experience by meeting them where they are without losing the human aspect.
- Human-like conversational experience
- Answer questions based on the initial search string
- Answering multiple questions at once
- Multi-turn to allow requesters to ask clarifying questions or change previously answered question
- Validation of answers
New:
- More natural response messages: User response acknowledgement, validation, and small talk
- Improved question labels for high-usage question types including Requested for
This installs Catalog Conversational Coverage 4.1.2.