0
4.2.0
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 8, Washington DC Patch 4, Washington DC Patch 3, Washington DC Patch 2, Washington DC Patch 1, Washington DC, Vancouver Patch 8, Vancouver Patch 7
Now Assist in Conversational Catalog Request is installed with Now Assist for Platform.
It makes use of generative AI capabilities to provide a human-like and efficient Service Catalog request experience over conversational interfaces including Now Assist in Virtual Agent on ServiceNow web experiences, Microsoft Teams, and Slack.With the supercharged experience, organizations can leverage investments in their Service Catalog deployments to further drive deflection with self-service, all while elevating the user experience through a natural and intuitive conversational experience.
- Natural, human-like conversational experience to request Service Catalog items
- Facilitates a streamlined request experience by prefilling question answers based on user's initial search string and context
- Multi-turn conversational experience allows requesters to answer multiple questions at once, ask clarifying questions, or change previously answered questions
- Natively supported across Now Assist in Virtual Agent channels including ServiceNow web experiences, Microsoft Teams, and Slack
New
- Streamlined request experience with expanded prefilling of question answers based on user context including Knowledge Graph and user information
- Displaying a summary of preliminary, prefilled questions at the start of the catalog request to promote transparency with the user
- Other minor experience enhancements, including displaying the final summary card expanded by default, and bug fixes
This installs Catalog Conversational Coverage 4.1.2.