0
3.0.0
Zurich Patch 4, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 2
The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow Lens is a desktop application that you can download for both Windows and macOS operating systems.
- Boost productivity by scanning artifacts and auto-filling information into forms instead of manually typing.
- Preview outcome by providing specific instructions and analyzing.
- Get insights from multiple images to take appropriate actions.
Capture data
- Get actionable insights from visual data such as images, hand-written notes and forms, emails, websites, and applications.
Act on visual data
- Provide instructions to Now Assist on what to do with the captured data. For example, convert the extracted data into the JSON format.
Launch from ServiceNow forms
- You can launch ServiceNow Lens from a form to fill the extracted data automatically into the form fields.
Use as a standalone application
- Use ServiceNow Lens as a standalone application for previewing extracted data. You must connect to a ServiceNow instance before you start using Lens.
Use ServiceNow AI Lens in Virtual agent
- Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow Lens topic in Virtual Agent.
Launch from Catalog Items in Service Portals
- You can launch ServiceNow AI Lens from a Catalog item page to fill the extracted data automatically into the Catalog item fields.
Now Mobile form Auto fill
- Trigger ServiceNow AI Lens from Now Mobile application to extract data from artifacts and autofill fields in a form.
- New
- Fill Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. ServiceNow AI Lens extracts data from one or more artifacts and auto fills the relevant fields in the form.
- Two new fields added in Lens actions to handle post processing timeout for previewing data in the standalone mode.
- Trigger ServiceNow AI Lens from Now Mobile application to extract data from artifacts and auto-fill forms on your mobile device.
- Changed
- The user interface of the scanner window is changed. When you open the scanner window, the toolbar is displayed outside of it. However, when you maximize the window, the toolbar moves inside.
- Fixed
- Removed
Required plugins and products
- Zurich Patch 4