0
4.0.0
Australia, Zurich Patch 7, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 2
Standalone Application
The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow Lens is a desktop application that you can download for both Windows and macOS operating systems.
- Boost productivity by scanning artifacts and auto-filling information into forms instead of manually typing.
- Preview outcome by providing specific instructions and analyzing.
- Get insights from multiple images to take appropriate actions.
Capture data
- Get actionable insights from visual data such as images, files, hand-written notes and forms, emails, websites, and applications.
Act on visual data
- Provide instructions to Now Assist on what to do with the captured data. For example, convert the extracted data into the JSON format.
Launch from ServiceNow forms
- You can launch ServiceNow Lens from a form to fill the extracted data automatically into the form fields.
Use as a standalone application
- Use ServiceNow Lens as a standalone application for previewing extracted data. You must connect to a ServiceNow instance before you start using Lens.
Use ServiceNow AI Lens in Virtual agent
- Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow Lens topic in Virtual Agent.
Launch from Catalog Items in Service Portals
- You can launch ServiceNow AI Lens from a Catalog item page to fill the extracted data automatically into the Catalog item fields.
Now Mobile form Auto fill
- Trigger ServiceNow AI Lens from Now Mobile application to extract data from artifacts and autofill fields in a form.
- New
- File Upload & Analysis — AI Lens supports uploading of files, then automatically analyzing and extracting information from them.
- Excel Auto-Mapping — AI Lens can auto-map Excel sheet column headers to the columns for a defined ServiceNow table, show the mapping and allow edits, and then insert the data directly into the table.
- Autofill for Reference & Glide List Fields — AI Lens can now auto-fill reference and glide list form field types using data extracted from captured images or uploaded documents.
- Changed
- Role-Based Access for Lens Actions — Lens Admins can now assign roles to a Lens action, ensuring only users with the appropriate roles can access it along with Users and Groups.
- Fixed
- Removed
Required plugins and products
- Zurich Patch 7