0
2.4.10
Brazil, Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Exchange offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Exchange, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
Service Exchange Order Management for Providers — v2.4.10
Fixed
- Addressed release-verification issues with config-failure errors and stale inactive offerings on the request page. (PRB2076821)
Service Exchange for Providers — v2.4.10
Fixed
- Remote Choice Definitions with Account Secure could fail lookups for external integration users. (PRB2054434)
- An emoji in the off-boarding message blocked translation when switching languages. (PRB2032117)
Changed
- Provider Task activity stream now defaults to Additional Comments instead of Work Notes.
Service Exchange Base — v2.4.10
Fixed
- Near-simultaneous updates on provider and consumer could drop one side's change. (PRB2029744)
- output.ignore=true on a transform didn't actually exclude the field from the sync payload. (PRB2066768)
- The Case table lacked a proper label/plural, showing an auto-generated name to some users. (PRB1923483)
- A multi-row variable set on a record producer overwrote all rows with the last row's value. (PRB2061638)
Changed
- Restart Connection after a clone/upgrade now also reactivates capture definitions automatically.
New
- Added a scheduled sweep to reactivate capture definitions left inactive after a clone/upgrade.
Service Exchange Remote Process Sync Transport — v2.4.10
Fixed
- Onboarding could time out on slow connections, leaving OAuth credentials empty. (PRB2064896)
- OAuth credentials during onboarding were sent via URL query params instead of the request body. (PRB2060125)
Transporter — v2.4.10
No functional changes.
Service Exchange Health — v2.4.10
Fixed
- Integration-user-naming scan check didn't validate the required prefix. (PRB2023585)
- Some pre-onboarding scan failures didn't generate an Issue record, hiding the block reason. (PRB2025384)
- Tightened ACLs on Health records; removed a console log exposing connection data. (PRB2071380)
- Fixed message alignment and a duplicate message on the admin-group scan check. (PRB2067053)
- Connection Dashboard now shows accurate inbound/outbound transport queue backlog counts.
Changed
- Consolidated two magic-link scan checks into one, gated on whether magic links are enabled.
New
- Added a clearer down-connection warning about data loss after 7+ days.
- Added a notification to admins when the Admin group has no users.
- Added warning messages for missing roles (itil, cmdb_read, personalize, import_admin).
Not applicable for this application version.
- Service Exchange for Providers
- Sales and Order Management for Technology or Telecommunications