0
2.3.26
Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Exchange offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Exchange, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
- The new UIB registration experience remains the default for consumers completing instance registration. Providers can now direct a consumer to the classic registration experience by adding newUI=false to that consumer's registration link.
- Impact consumers are directed to the classic registration experience by default.
- Improved synchronization of connection health monitoring settings between provider and consumer instances, so slow and down connection thresholds stay consistent across both sides. When needed, the provider can modify the threshold and the connected consumer instance is automatically updated, and vice versa.
- Service Exchange for Providers
- Sales and Order Management for Technology or Telecommunications