0
2.2.2
Zurich, Yokohama, Xanadu Patch 4, Xanadu, Washington DC
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Bridge offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Bridge, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
- New:
- Journal Field Framework (JFF) – Remote Task
- Support all journal field types
- Support for historical journal sync
- Write journals as the real user
- Foundation Data Sync (FDS) (Provider to Consumer Only)
- Non-CMDB tables /w Transform Maps
- CMDB /w IH ETL & IRE
- Supported tables: CMDB, Asset, User, Group, Location, Company, Department
- Health Dashboard
- Proactive Issue Detection: Instance scan checks identify inconsistencies early, maintaining health via the Health Dashboard for findings and errors.
- Key Benefits: Enhances integration stability, reduces troubleshooting, offers error solutions, boosts productivity.
- Scan Suites: Provide on-demand/scheduled scans
- Magic Links: SSO login for consumers directly to resources in the provider instance
- Journal Field Framework (JFF) – Remote Task
- Changed:
- Remote Task uses the new journal field framework.
- Fixed:
- DEF0688522: Proper handling of HTML tags in journal fields
- DEF0640037: Identity is missing in clone.
- DEF0677901: (Clone) Remove Excludes on OOB table sys_alias and replace with a post clone cleanup script
- DEF0644150: Flow "Update Error Message on Remote Task" called but errors out after work note added
- DEF0679054: (RPS) Ensure the OAuth tokens do not expire due to no transactions within 24 hours of expiration
- DEF0677891: Service Bridge needs logging to inform customers when attachments are dropped, for example, per the Restrict File Extensions system property
- DEF0625810: Related lists disappearing after adding or removing the related list on the table, Remote record producer
- DEF0651850: RTD getting deleted with Refresh entitlements, Scheduled job
- DEF0646887: "Create Remote Task for Provider" and "Create Remote Task for Consumer" buttons are visible for users without the role "sn_sb.remote_task_creator"
- DEF0618265: Clone - After clone, in target instances, existing/old Provider tasks data(Variable, Comments, and attachments) are missing.
- DEF0677144: Reference variables do not list any values when certain variable attributes are set
- DEF0678510: RRP Catalog Item Categories clone cleanup script errors and stops all clone cleanup scripts from completing
- DEF0684375: RRP Catalog Item Categories cleanup script fails, causing all the subsequent cleanup scripts to not run post-clone
- DEF0656875: The Change Request state (close) is not transferring to the Service Bridge Provider when the request is closed
- Service Bridge for Providers
- Sales and Order Management for Technology or Telecommunications