0
6.2.7
Australia Patch 1, Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Integration
Virtual Agent Adapter Common provides the shared components, transformations, and messaging constants that messaging channel adapters rely on. It eliminates duplication across adapters, making it faster and easier to build and maintain new messaging integrations.
- Shared transformations — Reusable logic across Microsoft Teams, Google Chat, and Slack adapters
- Unified messaging — Consistent message handling across all supported channels
- Centralized constants — Single source of truth for adapter configuration and values
- No duplication — Build once, use across multiple messaging platforms
- Faster integrations — Pre-built components speed up new adapter development
- Fixed
- Localization support for all text elements — UI labels, buttons, and live agent messaging now fully support translation to other languages.
Not applicable for this application version.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
- Required Roles: virtual_agent_admin, external_app_install_admin or admin