0
23.2.0
Yokohama, Xanadu, Washington DC Patch 4, Washington DC, Vancouver
The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps-related dashboards within the Service Operations Workspace. It serves multiple ITOM personas with different needs:
- Admins who monitor and troubleshoot daily operations (e.g., event and alert processing, ACC agent health, HLA operations).
- Executives interested in the business outcomes of their IT operations.
- SMEs (e.g., Linux admin, Azure admin, DBA) who monitor their infrastructure and view specific performance metrics for different technologies.
AIOps dashboards are built using ServiceNow Performance Analytics (PA) with reusable components (PA data visualizations) to allow customizations. All dashboards can be duplicated and edited.
- Provides a one-stop shop for all ITOM Health/AIOps dashboards.
- Replaces all legacy dashboards with a new, modern experience in the Service Operations Workspace.
- Provides easy navigation from the Service Operations Workspace and the main menu.
- Allows easy customization of out-of-the-box (OOB) dashboards and the creation of new dashboards using existing library components (PA data visualizations).
- Targets multiple ITOM personas: Operational (Admins), Value Realization (Executives), and Monitoring (SMEs).
N/A
- Plugin Dependency:
- com.snc.pa.premium (Performance Analytics)
- com.snc.pa.em (Performance Analytics - Content Pack - Event Management)
- App Dependency
- sn_sow_itom_cont (Service Operations Workspace ITOM Apps) [from version 22.2.0]