0
26.0.6
Zurich, Yokohama Patch 4, Yokohama, Xanadu Patch 9, Xanadu, Washington DC Patch 4, Washington DC, Vancouver
The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps-related dashboards within the Service Operations Workspace. It supports multiple ITOM personas with different needs:
- Admins who monitor and troubleshoot daily operations (e.g., event and alert processing, ACC agent health, HLA operations).
- Executives who focus on the business outcomes of IT operations.
- Subject Matter Experts (SMEs) such as Linux admins, Azure admins, and DBAs, who monitor infrastructure and view performance metrics for specific technologies.
AIOps dashboards are built using ServiceNow Performance Analytics (PA) and leverage reusable components (PA data visualizations) to enable customization. All dashboards can be duplicated and edited as needed.
- Provides a one-stop shop for all ITOM Health and AIOps dashboard.
- Replaces legacy dashboards with a modern experience in the Service Operations Workspace.
- Enables seamless navigation from the Service Operations Workspace and the main menu.
- Supports easy customization of out-of-the-box (OOB) dashboards and creation of new dashboards using reusable library components (PA data visualizations).
- Caters to multiple ITOM personas:
- Operational – Admins who manage and troubleshoot daily operation.
- Value Realization – Executives who focus on business outcome.
- Monitoring – SMEs who track infrastructure and performance metrics.
- New: AIOps 360° Overview: This dashboard offers a holistic view of the AIOps solution’s performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by highlighting the solution’s impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.
- Changed - N/A
- Fixed - N/A
- Removed - N/A
- Plugin Dependency:
- com.snc.pa.premium (Performance Analytics)
- com.snc.pa.em (Performance Analytics - Content Pack - Event Management)
- App Dependency
- sn_sow_itom_cont (Service Operations Workspace ITOM Apps) [from version 22.2.0]