TeamViewer DEX Core is a utility that enables other TeamViewer DEX applications to communicate with TeamViewer DEX's Digital Employee Experience (DEX) platform. This connection provides real-time data exchange, allowing applications to send inquiries and receive responses instantly.
It also enables TeamViewer DEX's ServiceNow applications to integrate with the platform's modern, extensible architecture. Through this integration, organizations can automate workflows, leverage intelligent capabilities, extend platform functionality, and achieve comprehensive endpoint management across their IT environment.
TeamViewer DEX Core is a foundational utility application that provides shared services and reusable functionality for TeamViewer DEX integrations within the ServiceNow platform.
Its primary purpose is to simplify and standardize communication with the TeamViewer DEX platform. The application abstracts the underlying complexity of REST API interactions and real-time remediation operations by exposing streamlined, business-friendly APIs that can be consumed by other TeamViewer DEX ServiceNow applications.
All TeamViewer DEX ServiceNow integration applications that require connectivity with the TeamViewer DEX platform must leverage the functions provided by the TeamViewer DEX Core application. This centralized approach ensures consistency, maintainability, and simplified integration management across the TeamViewer DEX ecosystem.
Key Features- Provides a centralized framework for integrating ServiceNow applications with the TeamViewer DEX platform.
- Abstracts complex REST API communication and exposes simplified service interfaces.
- Enables real-time remediation capabilities through secure API-based interactions.
- Promotes code reuse and standardization across multiple TeamViewer DEX ServiceNow applications.
- Supports secure integration using both Basic Authentication and OAuth 2.0 Authentication.
- Facilitates certificate-based security requirements, where applicable, through coordination with TeamViewer DEX platform administrators.
Dependency - Min version
Business rule V2 - 1.0.0
System (apps/system_user)
Service Management Basics - 1.0.0
Configuration Management (CMDB) - 1.1
System (apps/system2)
System (glidesoft)
Rest API Provider - 1.0.0
Other Requirements:- TeamViewer DEX 9.2/ 26.6 or later