1
1.0.23
Yokohama
Healthcare organizations often face significant referral leakage, with 55%-65% of patient referrals directed to out-of-network providers, resulting in revenue loss. Manual processes like faxes and emails further reduce efficiency, as only 54% of faxed referrals lead to scheduled appointments.
Our AI-powered Healthcare Referral Management, built on ServiceNow, automates referral processes, reduces leakage, enhances provider communication, and ensures clarity and completeness in referral information. The result: streamlined operations, better coordination, and improved patient care.
- Specialized referral workflow automation built on ServiceNow capabilities to complete the following:
- A preliminary review of inbound referrals to determine if they are administratively complete.
- Determine if the inbound referral is associated with an existing patient record in the system, or if a new patient record needs to be created.
- Real-time visibility for referring coordinators into referral status.
- Integration with ServiceNow Document Intelligence to extract referral information from inbound referral forms.
- Integration with ServiceNow’s Now Assist to analyze referral completeness against applicable Referral Protocol Knowledge Articles and determine if referral requirements have been met or not based on the referral type.
- A Referral Coordinator Dasboard to capture the following metrics:
- Total Referrals by Medical Specialty
- Incomplete Referrals Queue
- Average Processing Time from “New” to “Approved”
- Total Referrals Approved
- Open/Active Referrals
- Total Referrals Submitted for New Patients
This is a brand new app that is developed to help automate the Healthcare Referral processing.
Plugins Required:
- Now Assist in Document Intelligence (sn_docintel_gen_ai)
- Document Intelligence Admin (sn_docintel_admin)
- Now Assist for Creator (sn_now_creator)
- Healthcare and Life Sciences Management Core (sn_hcls)
- Customer Service (com.sn_customerservice)
- CSM and FSM Configuration Workspace Foundation (sn_cwf_wrkspc)