Important: Do not upgrade your ServiceNow® instance to the Australia release if you rely on Service Exchange. A known RPS issue prevents Service Exchange from functioning correctly. Proceed with the upgrade only after Australia Patch 2 becomes available.

New

Service Exchange Center
- Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
Automated Onboarding
- Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
Service Exchange Core
- Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
Foundation Data Sync
- Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
Documentation
- Restructured Service Exchange documentation.

Fixed

Improved resilience of RPS outbound (PRB1918189)
RPS connection failures caused by malformed attachments (PRB1969541)
Additional comments are not updated as expected (PRB1984220)
Improved retry behavior during onboarding and Offboarding (PRB1925551)
Corrected CI sync behavior after initial payload (PRB1961406)
Improved handling of inbound email attachments (PRB1920319)
Resolved Clone script conflicts (PRB1966599)