Connections tab in the Service Exchange Center

Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

Improved consumer registration and onboarding

Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

Improved FDS capabilities

Improve your connection experience by syncing Knowledge Base articles between provider and consumer instances.
Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
Improved compliance through restricted data sync from non-production instances to production instances for CMDB tables.

Journal Field Framework enhancements

Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
Configure journal fields, such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.

Group-based persona assignments for Remote Catalog

Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.