AlertOps enhances incident management by seamlessly integrating with ServiceNow, enabling real-time notifications, escalations, and resolution capabilities. Its key features include automatic synchronization of ServiceNow Groups and Users with AlertOps, flexible on-call scheduling, and bi-directional data updates. The integration ensures that incidents from ServiceNow trigger timely alerts through various channels, such as SMS, email, voice, chat (Teams and Slack), or push notifications (iOS/Android), and allows users to respond and resolve issues directly from their preferred communication method. This user-friendly integration requires no custom code, facilitating a quick and efficient setup to improve incident response and management.
Real-Time Notifications: Automatically notify users via SMS, email, voice, chat, or push notifications when an incident is created or updated in ServiceNow. Users can take assignments or resolve issues directly from these notifications.
Seamless Integration Setup: The setup process is simple and user-friendly, requiring minimal effort to configure within ServiceNow, with almost no configuration needed in AlertOps.
Bi-Directional Data Synchronization: Ensure real-time updates between ServiceNow and AlertOps, including incident status, assigned owner, and notification/escalation timelines.
Group and User Synchronization: Automatically sync ServiceNow groups and their members with AlertOps. Adding or removing users in ServiceNow groups automatically updates AlertOps, including contact methods.
Simplified Bulk Import: Quickly import all groups from AlertOps into ServiceNow with a single click, streamlining the initial setup process.
Manual Alert Creation: Easily create alerts for incidents directly from ServiceNow with intuitive UI pages for custom alerting needs.
Customizable Integration: Highly flexible integration allows modifications to meet specific organizational needs on both AlertOps and ServiceNow ends.
Dynamic Incident Updates: Automatically reflect changes such as incident closure, assignment updates, or work notes in AlertOps, ensuring synchronized workflows.
Simplified Integration Management: Easily create or modify integration settings, including noise reduction filters, alerting conditions, and webhook configurations, directly within ServiceNow.