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2.3.2
Yokohama, Xanadu, Washington DC, Vancouver
Intelligent Servicing for Fraud automates work so that cases are resolved at a lower cost and the fraud window is simultaneously closed. Provides capabilities to create, analyze, investigate and dispose of fraud alerts and complaints for financial institutions, providing transparency and ease for middle and back-office teams. With these capabilities, financial institutions can reduce or avoid the direct and indirect costs of fraud such as reputational damage and regulatory exposure.
- Create cases for fraud alerts & fraud investigation cases.
- Manage alert cases and fraud occurrence cases according to business workflows and service level performance objectives.
- Playbook for fraud review, response, approval, disposition.
- Performance analytics reports that outline performance resolution rates and speed by type.
- Dedicated CSM configurable workspace for service, quality, and compliance teams.
- Support for both business and retail customers.
- Fixed
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- Republish the playbook to fix the b2b relationship contributor not being able to access case after creation.
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Permissions and roles:
- System administrator (admin) role is needed for the installation.