The Express List is a revolutionary tool that transforms the way users manage alerts. Serving as a centralized, consolidated platform, the Express List streamlines the alert management process, enabling efficient triage, root cause analysis (RCA), and issue remediation with unparalleled ease and speed.
At its core, the Express List is a dynamic, constantly updated list of alerts, ensuring users always have the latest data and real-time insights. Gone are the days of manual refreshing and screen-switching; with the Express List, users can stay on top of alert workflows and take immediate action without delay.
One standout feature of the Express List is its support for dynamic filtering. Users can quickly apply custom filters to focus on specific alert types based on priority, configuration items, impacted services, alert tags, or other relevant criteria. This empowers users to prioritize their efforts, address critical issues first, and manage workloads efficiently.
Moreover, the Express List is more than just a data display—it's an interactive, proactive platform. Users can perform remediation actions directly from within the list, minimizing the need to switch between interfaces to address alerts. This seamless integration accelerates alert resolution, reduces downtime, and enhances overall efficiency.
Another valuable feature of the Express List is the preview pane, which provides quick access to additional context and essential details about each alert without opening a separate page. This snapshot of the alert helps users grasp the nature of issues at a glance, supporting more informed decisions.
In summary, the Express List in ServiceNow’s AIOps product is a game-changer for alert management. With its consolidated approach, real-time updates, dynamic filtering, integrated remediation actions, and preview pane, the Express List offers a comprehensive, intuitive toolset to handle the complexities of IT operations. By simplifying and optimizing alert management, it significantly boosts productivity, empowering users to deliver swift, efficient resolutions and enhancing overall organizational performance.
Some of the key Express List features:
- Real-time Updates: The list is constantly updated with the latest data, ensuring that users always have access to real-time insights.
- Remediation Actions: Integrated remediation capabilities enable users to take immediate action to resolve alerts directly from the list.
- Dynamic Filtering: Users can apply custom filters to the list to focus on specific types of alerts based on priority, severity, source, etc.
- Preview Pane: A snapshot of each alert is available in the preview pane, allowing users to quickly understand the nature of the issue without opening a separate page.
- Personalization: Users can modify the columns that are displayed, edit the filter attributes and tags, and change the column width. All modifications are saved in the user's preferences.
- Rich content columns: Includes images, icons, and multi-values in a cell.
- Alert Assist - Uses Now Assist to simplify alerts and provides additional technical insights to help users investigate the alert more effectively.
- Managed views - Centralized management of user views in Express List by predefining views and assigning them to users and user groups.
- Alert Link view - Link View provides visualization of tag-based alert groups, CMDB groups and rule-based groups. Each alert carries a multitude of attributes, and Link View acts as a cohesive force, illuminating and linking these attributes to shed light on shared elements across different alerts, offering valuable insights into potential root causes.
- Alert group timeline - Visual timeline of alerts in the group helps the user to understand the chain of events in the context of the group.
- New
- Express List Data Source icons improvements
- Adding new icons for HLA alerts and displaying all source icons for Alert Groups on Express List.
Also, for Alert group, the Preview Panel Alert card displays the source icon for each alert.
- Adding new icons for HLA alerts and displaying all source icons for Alert Groups on Express List.
- Express List Data Source icons improvements
- Required plugins and products:
- Event Management
- Dependencies:
- Service Operations Workspace