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2.17.2
Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5, Vancouver
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- List overviews on the Event Planner dashboard are moved to a dedicated List section within Workplace Central.
- Changed
- Configure the reservable module if an all-day reservation covers the whole day or use the current configuration.
- Fixed
- A building could display incorrect floors after reopening the reservation search page.
- Sometimes, all-day was not set on the search page when indicated as default in the reservable module.
- In some cases, the schedule view in the Event Planner was blank after reopening the view after closing it before.
- Notifications could overlap when more than one message should be displayed.
- Users did not see the message or the date pickers if the space is not part of a reservable module.
- The reservation notes section did not show the entire message when it went beyond four lines.
- The vertical line before the Add/Remove buttons in the schedule view appeared to be cut off.
- The space details page could flicker if the reservable module specified a minimum and maximum duration.
- Creating a recurring reservation for a single day calculated the series.
- Workplace services could be lost when dragging a reservation to another date while scrolling down in the Event Planner.
- No email notification was sent when changing the space from an occurrence within a recurring series.
- A different time zone could be displayed in the contextual side panel on the schedule views in the Event Planner.
- The filter section on the search page could display a dot.
- The reservation add-API could fail on the last day of maxDaysInFuture with some time zones.
- Sometimes, a reservation cannot be created using a shift.
- Enhanced support for translations of the Reservation Dashboard in Workplace Central.
- Enhanced support for translations of the Event Planner in Workplace Central.
- Enhanced support for accessibility
- Security fixes
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.