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2.19.1
Zurich, Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5, Vancouver
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available, and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- Configure additional questions and provide a similar experience through the catalog, by assigning a record producer to the workplace service that will be used in the reservation experience. Configure per workplace service if the default form or the new experience with the record producer is used.
- Reserve multiple days using suggested spaces in the mobile Workplace experience.
- Edit reservations using suggested spaces in the mobile Workplace experience.
- View planned reservations in the mobile Workplace experience.
- Drag the edges to extend or shorten a reservation in the Workplace Event Planner experience.
- The reservation subject is updated with the selected space name when the employee changes the location and has not set the custom subject.
- Assigned neighborhoods are displayed on the cards when reserving a space
- Changed
- Use the new neighborhood tables, that are part of Workplace Core.
- The banner image for the workplace dashboard has been updated.
- Configuration item cannot be selected from the reservable type in the reservable module
- Employees cannot select a time in the past when using the advanced reservation experience and the space details page
- Fixed
- Employees could reserve a space by adding the space ID to the url, while they normally do not have access to the space
- Editing an existing group reservation and change the requested for could trigger email messages to the employees previously selected.
- The reserved for text was misaligned on the reservation summary page for group reservations.
- The all-day was not set by default when editing a reservation while set as such in the reservable module configuration.
- Cancelling a multi-location could send an email to all locations, even to previously added but not removed locations.
- No neighborhoods were displayed without typing the first characters when there are more than 50 neighborhoods.
- Unable to search for a space near colleague is the subject was set to private.
- The cost displayed for requested service differed before and after submitting the reservation.
- When selecting the From-date as today's date the To-date does not show available options in multi-day reservations
- Sometimes, the message to refresh the search results was displayed using the 12-hour time format.
- The icon to clear several fields in the browse by neighborhood path was displayed twice. This only impacts Yokohoma instances.
- The virtual meeting link got invalid when converting a single reservation to multi-location reservation.
- Changed how timezone names are displayed in the Event planner experience, matching the reservation portal experience.
- Sometimes, the occurrences for recurring reservations were not calculated properly when setting a different end date.
- The From and To fields were not read out properly by screen readers.
- Sometimes, the location picker did not load properly when trying to select a building while reserving a space.
- Sometimes, it was not able to clear applied filter when searching for available spaces.
- Sometimes, external visitors were not be displayed on the reservation summary page or were not retained when editing the reservation.
- Sometimes, the reservation times were displayed in a different format when changing the date or time in the side panel within the Workplace Event Planner experience.
- The chevrons to change the time in the calendar did not work.
- ICAL file was not generated and attached in the email send to invitees.
- Parking was still selected when removing it from an existing visitor registration when editing the registration that is part of a reservation.
- Clearing "the who would you to like sit near" field was not accessible.
- The "Ends on this date" when creating a recurring reservation did not support translations.
- The label indicating the number of occurrences did not support translations.
- The generated reservation subject did not support translations.
- General performance improvements for the Workplace Reservation experience.
- General performance improvements for the Workplace Event Planner experience.
- Security fixes
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.