0
2.16.0
Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5, Vancouver
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- Find spaces more easily by selecting start and end times. Selecting an end date is only required when reserving a space covering multiple days.
- Automatically update the search result when changing the search criteria.
- Allow Event Planners and other key users to ignore several reservable module settings, allowing them to:
- Reserve a space for more than the max days allowed in the future.
- Reserve a space for longer than the max duration.
- Create a recurring reservation for a longer series.
- Move reservations between different reservable modules in the Event Planner experience.
- Filter on Space types when managing reservations in the Event Planner experience.
- Changed
- None
- Fixed
- Prevent the cancellation of the virtual meeting links for recurring reservations created from a non-ServiceNow source.
- Standard services and location purpose were incorrectly displayed on smaller sizes in the calendar view.
- Closing the popover in the Event Planner could get stuck in loading state.
- The Location Directory was not displayed when there was no map assigned to the select campus or building opening it from the Event Planner.
- Employees were able to select multiple spaces for a recurring reservation in the schedule-view.
- Dynamic calculation of occurrence count did not update when the start date is changed.
- The occurrence count was not updated when changing the start or end date when making a recurring reservation until a specific date.
- Removed services could still show up in update email notifications.
- Adding a new service in lead time would set the state to "In progress".
- Employees could try to make reservation with a building that was indicated as not reservable if building was saved in the user preferences.
- The "Cancel Reservation PL" email template listed both initially selected and updated locations as cancelled in the case of multi-location reservations.
- Parking was checked when viewing or editing an existing visitor registration that is part of a reservation.
- Week day schedules were visible when scheduling a reservation for a weekend day.
- Location names and organizer names were missing in the email when a group reservation is made for different employees.
- The "add-day" field was not disabled if the multi day reservation was set greater than one, when managing the reservable modules in the list view.
- Incorrect timezone was displayed for location using the Asia/Kolkata timezone in the Event Planner.
- Several labels used for a recurring reservation were not translated correctly in Dutch.
- Day, week, and month labels were not translated when creating a recurring reservation.
- Performance enhancements when loading the Space details page in the workplace services portal
- Accessibility improvements implemented with improved labels, aria attributes, table markup, and more.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.