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7.2.0
Australia, Zurich Patch 4, Zurich, Yokohama, Xanadu
Standalone Application
The ServiceNow® Retail Core application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, quickly resolving issues with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff productivity and reducing costs.
- Streamlines the connection between headquarters and retail organizations by increasing visibility and enabling teams in these retail organizations to complete tasks
- Improves the employee experience in retail organizations with self-service tools such as a knowledge base
- Reduces duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases
- Optimizes efficiency by enabling retail organization teams to request support directly from headquarters through cases, live chat, phone calls, and other channels
- Enhances customer satisfaction by allowing retail teams to report in-store customer issues quickly
- Enables retail personas to use the Store Inquiry AI agent for faster resolutions
New
- Added capability to track the status of HQ tasks within each HQ case
- Added capability to fulfill HQ tasks on the workspace
The following plugins are installed with the Retail Core application:
- Customer Service (com.sn_customerservice)
- Business Location (com.snc.business_location)
- UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt)
- Customer Service Case Types (com.snc.csm_case_types)
Role required to install the application: Administrator (admin)