0
4.0.0
Yokohama, Xanadu, Washington DC
The ServiceNow® Retail Core application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, quickly resolving issues with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff productivity and reducing costs.
- Streamline the connection between headquarters and retail organizations by increasing visibility and enabling teams in these retail organizations to complete tasks.
- Improve the employee experience in retail organizations with self-service tools like a knowledge base.
- Reduce duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases.
- Optimize efficiency by enabling retail organization teams to request help directly from headquarters when needed through cases, live chat, phone calls, and more.
- Increase customer satisfaction by reporting customer issues in-store.
- New:
- Added retail service portal to the retail core with menus such as catalog, Knowledge, cases and tasks, and more information.
- Knowledge base articles, quicks links and the most popular articles are added as the demo data.
- Retail standard ticket widget is added to work on the case actions.
- KPI widgets are added to show the scores, based on the persona the reports varies.
- Store info contains store 360 data view to look at the store level details like cases, tasks, members, child retail organizations.
- Changed
- The role sn_retail.report_viewer has been added to the following roles (sn_retail.sn_retail.associate_contributor, sn_retail.associate_fulfiller, sn_retail.manager_contributor and sn_retail.manager_fulfiller ).
The following plugins are installed with the Retail Core application:
- Customer Service plugin (com.sn_customerservice)
- Business Location plugin (com.snc.business_location)
- Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration)
Role required to install the application: Administrator (admin)