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5.2.0
Zurich, Yokohama, Xanadu, Washington DC
The ServiceNow® Retail Core application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, quickly resolving issues with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff productivity and reducing costs.
- Streamline the connection between headquarters and retail organizations by increasing visibility and enabling teams in these retail organizations to complete tasks.
- Improve the employee experience in retail organizations with self-service tools like a knowledge base.
- Reduce duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases.
- Optimize efficiency by enabling retail organization teams to request help directly from headquarters when needed through cases, live chat, phone calls, and more.
- Increase customer satisfaction by reporting customer issues in-store.
Changed:
- Retail case made abstract: The Retail Case (sn_retail_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records, workflows in this table and use table extensions for your use cases.
The following plugins are installed with the Retail Core application:
- Customer Service plugin (com.sn_customerservice)
- Business Location plugin (com.snc.business_location)
- UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt)
Role required to install the application: Administrator (admin)