Elevate your Service Catalog with the Service Catalog Optimizer, designed to enhance the quality of the Virtual Agent and AI Search experience by providing the clarity and consistency of your entries on the trusted and fully customizable ServiceNow platform. Harnessing the innovative power of GenAI, this tool meticulously evaluates catalog variables, help texts, names, and descriptions according to organizational standards. With its comprehensive quality scores, insightful feedback, and actionable recommendations, the optimizer empowers you to effectively refine and enrich your catalog content.
Automating the optimization process ensures compliance with best practices and reduces manual effort, improving user experience. This solution is key to maintaining a polished and professional catalog that enhances service delivery and operational efficiency. Addressing specific business challenges maximizes your ROI while elevating customer satisfaction (CSAT). Embrace the potential of this groundbreaking Service Catalog Optimizer to transform your Service Catalog into an invaluable asset for your organization.
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GenAI Capabilities: Utilizes GenAI's advanced algorithms to provide smarter insights, refined recommendations, and automated feedback, enhancing content evaluation and optimization.
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Service Catalog Evaluation and Scoring: Provides a comprehensive analysis of catalog variables, descriptions, and help texts by scoring their quality and alignment with organizational guidelines, enabling data-driven improvements.
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Enhanced Content Recommendations: Generates refined, guideline-compliant versions of catalog entries, improving the ability for Now Assist to search and display Service Catalogs in Virtual Agent (VA) and Search. This drastically enhances the end-user experience by ensuring more accurate, relevant, and easily accessible catalog content.
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Feedback and Insights: Delivers actionable feedback for each evaluated entry, offering clear suggestions for improvement to drive better outcomes.
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Automated Refinement Process: Streamlines optimization tasks by automating evaluations and enhancements, reducing manual effort to make your service catalogs guideline-compliant by automating the review and update process using the power of Gen Ai.
Enhanced the capabilities of the Service Catalog by incorporating automated evaluation of Catalog items, including catalog variables, help texts, names, and descriptions, ensuring alignment with organizational guidelines and best practices for improved content quality and consistency.
The new release includes:
- Skill kit - Service Catalog Optimizer
- GenAI Core workspace
This would need a Serviceno instance with GenAI core [x_w4f_genai_core] plugin