0
2.0.6
Zurich
IT must evolve from a cost center to a driver of innovation. At ServiceNow, we run IT like a business, focusing on speed, productivity, and user experience. To achieve these goals, IT leaders need full visibility to guide decisions and deliver business outcomes.
The CIO Dashboard supports this evolution by providing a decision-making framework with key decisions, critical questions, and the insights needed to stay on course and scale effectively.
Key Features of the CIO Dashboard
Built with ServiceNow’s Platform Analytics inline dashboards, the CIO Dashboard provides IT leaders with real-time insights across five core areas: value, operations, security, execution, and experience.
- Business-Aligned KPIs: Tracks progress against strategic objectives with preconfigured metrics aligned to IT and business goals.
- Drillable Visualizations: All metrics are interactive, allowing users to drill down into detailed records for deeper insight.
- Inline Customization: Easily add, remove, or rearrange visualizations, filters, and other components without leaving the dashboard context.
- Real-Time Data Integration: Combines data from ITSM, SPM, SecOps, HRSD, and other sources for a unified, organization-wide view.
- Personalization by Role or Region: Tailor the dashboard layout and content based on user role, function, or business unit.
- Platform-Native Experience: Built on the Now Platform for consistent performance, security, and seamless upgrades.
- Open Integration Model: Supports third-party data integration to extend visibility beyond the ServiceNow ecosystem.
New
- Rebuilt using Platform Analytics Inline Dashboards: The CIO Dashboard is now fully rebuilt using ServiceNow’s Inline Dashboards, offering a seamless, embedded experience across the Now Platform.
- Modern Dashboard Features: Includes inline customization, drillable KPIs, and shared filters for faster, role-based decision-making.
- Integrated, Cross-Product Views: Enables connected insights across ITSM, ITOM, ITAM, SecOps, and SPM applications (Pro license required for full functionality).
- Enhanced Performance: Optimized loading and interaction speeds compared to previous UI Builder-based dashboards.
Changed
- Rebuilt using Platform Analytics Inline Dashboards to align with out-of-the-box (OOB) standards and deliver a more native, customizable experience.
- Interaction Model: Updated navigation, filtering, and visualization tools to support real-time, inline editing and guided exploration.
- Packaging: Available preconfigured dashboards tailored to specific CIO role, ready for download and use from the ServiceNow Store.
Fixed
- Consistency Issues: Improved data consistency and alignment between widget views and underlying records.
- Load Time Variability: Reduced load time across tabs and filters by leveraging Inline Dashboard caching and scoped data sources.
Removed
- UI Builder Dependency: Eliminated use of custom UI Builder components, reducing maintenance overhead and improving platform alignment.
- Custom Interactions: Retired bespoke UI interactions in favor of native, scalable inline dashboard capabilities.
Required plugins and products
- Performance Analytics
- Professional version licenses of the products ITSM, ITOM, ITAM, SecOps and SPM