0
1.0.3
Yokohama, Xanadu, Washington DC, Vancouver
- Support and communicate with customers in their own language using automatic AI-based neural machine translation, enhancing native language agents' capabilities to support incidents by text communications.
- Customize multilingual communications using SYSTRAN custom linguistic profiles which provide in-domain translations for specific industries and allow custom terminology to adapt to the voice-of-the-customer.
- Chat with customers in realtime in their own language, while enhancing the reach of your native-language agents.
- Support and communicate with customers in their own language using automatic AI-based neural machine translation, enhancing native language agents' capabilities to support incidents by text communications.
- Customize multilingual communications using SYSTRAN custom linguistic profiles which provide in-domain translations for specific industries and allow custom terminology to adapt to the voice-of-the-customer.
- Chat with customers in realtime in their own language, while enhancing the reach of your native-language agents.
- Added support for additional language locales: Portuguese (Brazil), Portuguese (Portugal), Chinese (simplified), English (United Kingdom), English (Canada), English (United States), French (France), French (Canada), Norwegian, Chinese (Traditional Taiwan), Chinese (Traditinal Hong Kong).
- New configuration panel to enable/disable specific translation pairs.
- Improved translation depth and handling for region-specific variants
Required plugins:
- Integration Hub (com.glide.integration_hub)
- Dynamic Translation (com.glide.dynamic_translation)