This is the NowAssist extension for the TeamViewer Enterprise Integration for ServiceNow. Your solution to preserve the knowledge your support staff is generating to resolve incidents within your company. Vie Now Assit it enables support agents to query past resolved incidents for the TeamViewer AI session summaries generated from TeamViewer sessions to resovle past incidents and so provide solution easy accessible guidelines for your support staff to resolve similar incidents
Search for similar incidents
Pull TeamViewer AI summaries for resolution guidance from previous successfully solved incidents
Initial Release of TeamViewer Agent
- find Similar within Servicenow and show session insights
To use this app the TeamViewer Enterprise Integration must be installed and set up on the servicenow instance