Organizations managing IT services through ServiceNow need confidence that the people requesting support — opening incidents, submitting changes, raising requests — are who they claim to be. Without identity verification built into existing workflows, teams rely on manual checks or disconnected tools, creating gaps that slow resolution times and introduce security risk.
The imper.ai Integration for ServiceNow embeds requestor identity verification directly into your task workflows. When a task is created, the app automatically sends it to imper.ai for verification and writes the result back to the record — no manual steps, no context switching, no separate systems to manage. Verification status is visible right on the task form, giving agents and compliance teams immediate confidence that they are acting on a legitimate request before investing time and resources.
Unlike standalone verification tools that require separate processes outside of ServiceNow, this integration works within the platform your teams already use. It covers any task-derived table — Incidents, Change Requests, Follow-on Tasks — with a single installation. There are no additional plugins to purchase, no complex configuration, and no disruption to existing workflows. The result is faster, more reliable requestor verification that scales with your operations and reduces the risk of social engineering attacks — all without adding overhead to your service desk.
- Workforce verification integration — Connects ServiceNow with the imper.ai identity verification platform to automatically verify workforce identity for task assignments
- Automated outbound webhooks — When tasks are created in ServiceNow, some task data is automatically sent to imper.ai for verification without distrupting agent workflow
- Real-time verification results — imper.ai writes verification outcomes directly back to the record, visible on Incident, Change Request, and other task forms
- Secure bidirectional communication — Uses HTTPS with servicenow authentication for both outbound and inbound data flow
Initial Release
Requires ServiceNow ITSM (Incident, Change Management). The app operates on the incident/change tables and can compatible with all task-derived tables. No additional plugins or products are needed beyond the standard ITSM suite.