AR BOT component library which includes email composer , email viewer and data grid component to be used in Accounts Receivables workspace.
Dynamic Email Actions: The Email Viewer Component now includes AR-specific actions like Send Statement, Create Dispute, and Promise to Pay, which are dynamically presented based on email categorization. Enhanced Email Composer: The Email Composer component allows for dynamic email creation with templates and future integration with Now Assist to generate personalized emails based on user input. Advanced Data Grid Capabilities: The Data Grid component enables inline record creation and editing, with support for batch data commits, eliminating limitations of previous UI Builder components
Bot Component Library
Key Features SummaryEmail Viewer Component
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Dynamic, Contextual Actions for AR Workflows: Provides configurable, context-sensitive actions based on email categorization. For example, billing emails will automatically display Send Statement, while dispute-related emails will show Create Dispute or Promise to Pay, ensuring users are always presented with the most relevant options for quick, targeted responses.
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Seamless Integration with Now UI Framework: Developed using the Now UI Framework, this component offers full extensibility and smooth compatibility with UI Builder, allowing easy modification of actions and UI components to meet specific business requirements.
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Tailored for Account Receivables Operations: Designed specifically to enhance AR workflows, the component streamlines user interaction with predefined actions, accelerating response times and increasing overall operational efficiency.
Email Composer Component
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Template-Driven Email Creation with Instant Preview: Enables users to quickly select from predefined email templates and preview the content in real time, ensuring fast, consistent communication with minimal effort.
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(Future Scope) AI-Powered Email Drafting via Now Assist: In the future, the email composer will integrate ServiceNow Now Assist to generate personalized emails based on user input. The AI will adjust tone, response priority, and language style based on user preferences, ensuring tailored, professional replies for various communication scenarios.
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Customizable User Interface: Offers flexibility to adjust UI elements such as email send buttons and headers based on the action type, allowing users to configure the composer to best fit their specific needs.
Data Grid Component
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Inline Data Entry and Real-Time Editing: Users can add and edit multiple records directly in memory, allowing for dynamic data input before committing the changes to the database. This approach ensures greater flexibility in managing large datasets without performance delays.
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Field Customization for Precision Control: Each column can be customized to be editable, read-only, or hidden, enabling precise control over data entry and user permissions, aligning with business rules.
Batch Commit for Efficiency: Changes are committed in bulk to the database in a single action, optimizing performance by reducing database calls and ensuring consistent updates across multiple records.
Functionalities Introduced:
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Dynamic Email Actions: The Email Viewer Component now includes AR-specific actions like Send Statement, Create Dispute, and Promise to Pay, which are dynamically presented based on email categorization.
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Enhanced Email Composer: The Email Composer component allows for dynamic email creation with templates and future integration with Now Assist to generate personalized emails based on user input.
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Advanced Data Grid Capabilities: The Data Grid component enables inline record creation and editing, with support for batch data commits, eliminating limitations of previous UI Builder components.
This application requires the Updated UI Builder Plugin and must be installed as a dependency under the Account Receivables application to function correctly.