11
1.0.0
Australia, Zurich
Standalone Application
Everyone in the organization gets their very own always-on concierge agent to handle the busywork. With Nova on Now, you can focus on successful outcomes.
Nova Super Agent delivers a modern, conversational experience, at scale, wherever and however your team works.
NOTES:
- This application works inconjunction with Novaworks Core HR and not available as a standalone module.
- Novaworks AI license is sold separately.
- Persistent storage - Persistent storage for Conversation Instance Management, Conversation History & Log Storage, User Long-Term Memory, User Preferences & Custom Instructions, Notification Inbox, Device Token Management, Event Workflow Configuration.
- REST API Surface — Clean API layer for the Nova Super Agent to create/update conversations, write logs, store/update memories, and manage workflow state.
- Data Isolation & Privacy — User-scoped data access enforced ensuring users see only their own memories, preferences, and conversation records.
Version 1.0.0 — April 2026 (Initial Release)
Initial release of the servicenow app layer for the Novaworks AI Super agent service.
- Introduced Conversation Instance management with status lifecycle tracking and thread type classification.
- Delivered Conversation History and Conversation Logs tables for complete message-level and event-level audit trails.
- Introduced User Long-Term Memory storage enabling AI personalization across sessions.
- Delivered User Preferences and User Instructions tables for per-user AI customization.
- Introduced Notification Inbox for in-app contextual notifications delivered to employees and managers.
- Delivered Push Device Token management for iOS and Android push notification support.
- Introduced Event Workflow configuration with ordered event instruction execution tied to business event phases.
- Exposed inbound REST API endpoints: SuperAgent, Workflow State, Agent Logs, Add Memories, Update Memories.
- Implemented user-scoped data isolation via Before Query Business Rules for non-admin users.
- Defined 2 application roles: x_novaw_superagent.admin (full read access) and x_novaw_superagent.user (service account and employee access).
ServiceNow Platform: Zurich release or later.
Required Plugins: com.glide.service-portal.
Required Novaworks Apps (install first): Novaworks Platform (x_novaw_platform) — provides JWT authentication and platform infrastructure.
External Systems: Novaworks Super Agent that writes to ServiceNow via the Super Agent REST APIs.
System Table Permissions: Read/write on sys_user for user record resolution; Read on sys_user_role for access control.
Authentication: OAuth Application Registry must be configured for the Novaworks Super Agent service account.
Install Order: Must be installed after Novaworks Platform. Install sequence: Platform → Super Agent