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1.3.2
Zurich, Yokohama, Xanadu, Washington DC, Vancouver, Utah
The ServiceNow® Legal Virtual Agent Conversation application provides pre-built virtual agent conversation topics for Legal Service Delivery to enable an automated chat with an employee seeking legal services. You can programme the Virtual Agent to analyze, understand, and handle repeatable requests from employees.
- Automates the handling of repetitive legal requests
- Reduces the response time to your employee's needs
- Included with Legal Service Delivery to create legal requests on behalf of employees
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- Changed
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Permissions and roles:
Role required to install the app: System admin (admin)
Dependent on plugins:
- Glide Virtual Agent (com.glide.cs.chatbot)
Dependent on applications:
- Legal Practice Apps Core (com.sn_lg_lpa_core)
- Legal Request Management (com.sn_lg_ops)
Optional plugins:
- Agent Chat (com.glide.interaction.awa)
Optional Applications:
- Legal Stock Preclearance (com.sn_lg_stock_cp)
- Legal Matter Management (com.sn_lg_ops_matter)