7
1.2.11
Xanadu, Washington DC, Vancouver
Machine Translation is a key enabling technology that allows businesses and customers to communicate in real time, without language barriers. The Language Weaver Translation app for ServiceNow is built on state-of-the-art proprietary AI-technology that detects and translates text in any language or format. Language Weaver supports seamless dynamic translation of knowledge base content, chats, knowledge articles, incident tickets, and other snippets text input, directly within your instance. All translations are carried out securely and in a matter of seconds, allowing you to focus the task at hand without worrying about language.
- Instant translations of a range of input types
- Batch translation for multiple inputs
- Supports Language Weaver or Edge (on-premise)
- Secure translations ensuring absolutely data confidentiality
- Over 3,000 language combinations supported including locales such Simplified and Traditional Chinese, Brazilian Portuguese, and French Canadian (see language pair availability according to Language Weaver or language Weaver Edge configuration)
- Dictionary support to tailor translation
- Customizable and adaptable translation solutions optional
- Monitor usage directly from within Cloud or Edge interface
- Up to date through Xanadu
- Backend improvements to reduce the number of Check Status calls, thereby reducing overall API call usage.
- Backend improvements to ensure smooth flow of actions, targeting faster processing for LW Edge customers.
For Incident, Knowledge and Activity Streams:
- Integration Hub (com.glide.integration_hub)
- Dynamic Translation (com.glide.dynamic_translation)
For Agent chat:
- Agent Chat (com.glide.interaction.awa)
- Dynamic Translation for Agent Chat (com.glide.cs.dynamic.translation.agent.chat)
- Conversational Dynamic Translation (com.glide.dynamic_translation.va_async)