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10.0.0
Zurich, Yokohama, Xanadu
The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through purchase order matching, exception resolution, and approval. Maintain visibility into the process to identify bottlenecks and reduce risk.
- Invoice processing workflow with automated purchase order matching
- Identify invoice exceptions and enable collaboration for expedited resolution
- Leverage Service Level Management to track and measure SLAs for continual process improvement
- Approval workflows
- ERP integration error handling workflow
- Invoice Type Conversion & Reprocessing
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- AP Specialists can manually change invoice types (e.g. from non-PO to PO), triggering reprocessing and re-validation from draft status.
- Enhanced Invoice Exceptions
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- The valid coding required exception now accommodates cost distribution across multiple ledgers or cost centers.
- GL/Cost Center validation is bypassed at invoice line when invoice line cost is distributed across multiple GLs or CCs.
- When cost is split across multiple cost centers, the CC field on the invoice line becomes read-only (same for GL) and allows one type of allocation type in cost allocations
- New Exception Type: Introduced a dedicated exception for missing tax code details, tax code validation is separated from the “Valid coding required” exception.
- Improved Exception Handling for ITAM-Driven Invoices
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- As part of ITAM and SPO better together process, during ITAM PO-based invoice processing, APO validates receipt quantity and notifies assigned users in ITAM PO if the required quantity has not been received.
Required plugins and products: The Accounts Payable Invoice Processing (com.sn_ap_apm) application installs the following dependent plugins:
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- Invoice Case Management (sn_ap_cm)
- Accounts Payable Operations integration with Document Intelligence (sn_ap_ic)
- Other plugins and products
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)