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GBS is the transformation engine for the new world of work. Powered by the Now Platform® and EY’s Transformation Realized™ approach, we deliver breakthrough value with NextWave GBS.
Results/Outcomes:
- Technology @speed. Connect teams and technologies to power an efficient and agile GBS approach.
- Humans @center. Anticipate and meet changing needs, powering adoption and frictionless experiences.
- Innovation @scale. Bring new insights and innovations to your GBS approach to maximize the value you deliver.
Features supporting tailored value creation:
- Experience
- Customer-led, human-centered service design
- Seamless, omnichannel service consumption
- Predictive, proactive and preventive care
- Scale and Innovation
- End-to-end, automated and measurable services
- Focused service and solution innovation teams
- Automated orchestration and digital as a service
- Branding and talent
- Internal and external GBS branding
- New skills required
- GBS-enabled career acceleration
- Performance
- Speed, quality and consistency
- Transparency, reliability and control
- Measurability and actionable insights
Technical features:
- End-to-end enterprise service management platform
- Prebuilt integrations between Now and core operating technologies working together in concert for a seamless engaging experience