0
1.3.3
Xanadu, Washington DC, Vancouver
The Smart Connector for ServiceNow automates and delivers phone calls, emails and chats to agents in a comprehensive UI, boosting agent productivity, enriching ITSM / CSM data with CTI KPIs & collects it all in one place, designed and built to solve real customer needs.
- Handling any Genesys Interactions in Servicenow
- Click To Call
- Screenpop on any Servicenow entity
- Interaction History
- Genesys Recording/transcript in Servicenow
- Joint report enablement
- External Task Routing
- External Chat Routing
- Fixed issue about show entity on existing record.
- Openframe plugin (free plugin provided by Servicenow)