Alert Automation within the Service Operations Workspace enables organizations to efficiently manage increasing alert volumes and complex IT infrastructures. It improves alert resolution times, enhances service reliability, and optimizes staff resources.
These automations support both centralized administrators and distributed teams, allowing qualified teams to independently create and manage their own automations.
For users familiar with the classic experience, Alert Automation offers a simplified UI, no-code automations, and improved support for classic event rules, tag-based clustering, and alert management rules.
Ignore Automation: Reduce false-positive alerts and manage alert fatigue by filtering out noisy notifications, allowing teams to focus on critical issues.
Enrich Automation: Enhance raw alerts with contextual information, transforming them into a standardized format for better filtering, automated grouping, and faster response.
Group Automation: Consolidate related alerts into a single primary alert to reduce noise and accelerate root cause analysis.
Respond Automation: Automatically notify stakeholders, escalate when necessary, and initiate remediation actions. Integrate seamlessly with third-party systems for case management, notifications, or remediation tasks.
- New
- Add delay to incident creation to allow specific alerts to auto-close and self resolve
- Group alerts by service instance and/ or related log entities (Health Log Analytics) to reduce noise
- Simulate groups by specific criteria and get additional context with links to automation, tool tip with more information etc.
- Introduce unified HLA admin pages in Service Operations Workspace
- Create integration for Azure Event Hubs data input
- Create integration for GCP PubSub data input
- Create integration for Edge Delta data input
- Enhance bulk actions usability in the Express List
- Changed
- Replace chart-bar component with a new and accessible component
- Add categories to the AIOps 360 dashboard
- Use Now Presentation List instead of EM Variant in the Service Operations Workspace Lists module
- Adopt force layout in the Link View chart
- Update the link to dependency view in the Service Operations Workspace to open the Unified Map
- Fixed
- Fix accessibility and performance issues in the Integrations Launchpad
- Fix accessibility issues in the Metrics view panel
- Fix accessibility issues in the Express List
Required plugins and products:
- AIOps experience