Alert Automation within the Service Operations Workspace enables organizations to efficiently manage increasing alert volumes and complex IT infrastructures. It improves alert resolution times, enhances service reliability, and optimizes staff resources.
These automations support both centralized administrators and distributed teams, allowing qualified teams to independently create and manage their own automations.
For users familiar with the classic experience, Alert Automation offers a simplified UI, no-code automations, and improved support for classic event rules, tag-based clustering, and alert management rules.
Ignore Automation: Reduce false-positive alerts and manage alert fatigue by filtering out noisy notifications, allowing teams to focus on critical issues.
Enrich Automation: Enhance raw alerts with contextual information, transforming them into a standardized format for better filtering, automated grouping, and faster response.
Group Automation: Consolidate related alerts into a single primary alert to reduce noise and accelerate root cause analysis.
Respond Automation: Automatically notify stakeholders, escalate when necessary, and initiate remediation actions. Integrate seamlessly with third-party systems for case management, notifications, or remediation tasks.
- New - improve CI identification in enrich automations, add other response actions in response automations
- Changed - N/A
- Fixed - fixed several defects in the display of information, typos, special character handling, etc.
- Removed - N/A
Required plugins and products:
- AIOps experience