Alert Automation within the Service Operations Workspace enables organizations to efficiently manage increasing alert volumes and complex IT infrastructures. It improves alert resolution times, enhances service reliability, and optimizes staff resources.
These automations support both centralized administrators and distributed teams, allowing qualified teams to independently create and manage their own automations.
For users familiar with the classic experience, Alert Automation offers a simplified UI, no-code automations, and improved support for classic event rules, tag-based clustering, and alert management rules.
Ignore Automation: Reduce false-positive alerts and manage alert fatigue by filtering out noisy notifications, allowing teams to focus on critical issues.
Enrich Automation: Enhance raw alerts with contextual information, transforming them into a standardized format for better filtering, automated grouping, and faster response.
Group Automation: Consolidate related alerts into a single primary alert to reduce noise and accelerate root cause analysis.
Respond Automation: Automatically notify stakeholders, escalate when necessary, and initiate remediation actions. Integrate seamlessly with third-party systems for case management, notifications, or remediation tasks.
- New
- In grouping automations, you can now group alerts with related CIs and matching fields or tags.
- In enrichment automations, you can now test CI identification, and we’ve added a checkbox to make clearing the node easier.
- In ignore automations, you can now click a button to enforce running ignore automations before enrichment automations when opening legacy event rules.
- Changed
- In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder fields.
Required plugins and products:
- AIOps experience