The Nametag Identity Verification for ServiceNow application enables support teams to securely verify the identity of people directly within ServiceNow. This integration helps prevent account takeovers, social engineering, and deepfake impersonation attacks, while streamlining support workflows and protecting user privacy.
Support agents can initiate a verification request from any ServiceNow ticket. End-users complete verification by scanning their government-issued photo ID and capturing a selfie, which Nametag validates using its workforce-grade Deepfake Defense™ engine. Verification results are automatically updated in the ServiceNow ticket, giving agents the confidence to securely resolve account recovery, reset passwords or MFA, grant access to sensitive data, and authorize account changes.
By reducing reliance on phishable one-time passcodes or guessable security questions, Nametag helps teams increase security, efficiency, and user satisfaction.
Benefits include:
Protect Support Workflows and Accounts
Prevent account takeovers and impersonation attacks by ensuring you know exactly who you are supporting. Nametag’s advanced verification prevents common threats such as deepfake impersonation and Scattered Spider–style social engineering attacks.
Streamline Identity Verification in ServiceNow
With a few clicks, agents can send a Nametag request directly from ServiceNow tickets. Verification results sync automatically, reducing manual steps and eliminating back-and-forth with end-users.
Balance Security with Privacy
Nametag’s industry-leading privacy controls allow organizations to verify identities without compromising user trust. Data is handled securely, and only the minimum required information is shared.
Improve Efficiency and Lower Costs
Automating identity verification shortens resolution times and reduces operational costs by freeing agents from lengthy manual verification processes.
Nametag Identity Verification for ServiceNow enables users to:
- Verify end-user identities directly within ServiceNow incidents and tickets.
- Eliminate security questions and phishable one-time passcodes with ID + selfie verification powered by Deepfake Defense™.
- Automatically sync verification results into ServiceNow for seamless workflows.
- Protect against deepfake impersonation and advanced social engineering threats.
- Support high-risk use cases such as account recovery, password resets, MFA resets, granting access to sensitive information, and authorizing account changes.
- Configure privacy-preserving policies to ensure compliance and user trust.
This integration streamlines and secures the identity verification process for ServiceNow users, providing organizations with stronger account protection, improved efficiency, and enhanced user experiences.
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First release of the Nametag Identity Verification App on the ServiceNow Store.
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Identity Verification for Incidents: Generate and send a Nametag verification link directly from ServiceNow Incident records.
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Secure API Integration: Uses ServiceNow’s Connection & Credential Aliases for secure authentication to Nametag’s API.
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ServiceNow release: San Diego or later (recommended: Vancouver and up for Flow Designer enhancements).
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Application scope: Runs in a dedicated scoped app (x_namet_nametag_se).
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Permissions: Admin role required for initial configuration; agents need access to the Incident table and Nametag verification field.