Adept delivers AI acceleration for ServiceNow enterprises
Adept transforms ServiceNow into an AI-powered service platform that resolves issues faster, optimizes workflows continuously and delivers measurable ROI within weeks. Unlike traditional approaches requiring years of integration, Adept deploys collaborative intelligence within days—layering predictive triage, automated resolutions, and self-optimizing processes onto your current ServiceNow investment.
Key Differentiators:
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No rip-and-replace: Enhances existing ServiceNow workflows with AI capabilities
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Human + AI collaboration: Domain experts retain control while AI handles routine analysis
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Compliance-ready: Audit trails and governance built for regulated industries
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Proven path: Foundation → Build → Optimize → Scale transformation blueprint
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Immediate impact: Faster resolutions, lower costs per ticket, stronger customer relationships
Deploy AI in just few Days, Not Years
Launch AI-powered workflows on top of your existing ServiceNow landscape, avoiding rip-and-replace and minimizing operational risk.
Augment, Don't Replace, ServiceNow
Layer intelligent intake, routing, and resolution on current processes so agents work faster inside familiar interfaces instead of adopting new tools.
Collaborative Intelligence with Humans in Control
Combine AI-driven recommendations with domain-expert oversight so specialists still make decisions while routine analysis and grunt work are automated.
Enterprise-Grade Governance and Compliance
Apply audit trails, human review, and policy controls across AI workflows to support regulated, compliance-first environments on ServiceNow.
Built on Trusted Platforms
Use a future-proof architecture that combines ServiceNow's workflow engine with advanced LLM capabilities to keep pace with AI innovation.
90-Day Transformation Blueprint
Follow a proven 4-phase path (Foundation, Build, Optimize, Scale) to move from initial design to enterprise-wide AI adoption within a single quarter.
Self-Optimizing Service Workflows
Continuously refine flows based on performance and feedback so the system gets smarter and more efficient with every interaction.
Predictive and Proactive Service
Shift from reactive ticket handling to proactive resolutions and outreach, strengthening customer relationships and reducing repeat incidents.
Ideal for Complex, Regulated Enterprises
Designed for organizations with heavy ServiceNow investments, strict compliance needs, and a mandate to unlock AI value without disrupting core systems.
Initial Release
The iOPEX Adept App is a customized portal built on ServiceNow’s Service Portal. This release includes a chatbot with series of new features, enhancements.
iOPEX Adept App requires:
ServiceNow Platform with CSM/FSM Configurable Workspace, Now Assist skill kit, Now Assist Core, Gen AI Controller and Service portal enabled, Knowledge Management - Service Portal.