0
12.0.12
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu
Generative AI
This is a private application that enables platform capabilities to support:
- GenAI features on business unit apps
- Common Agentic workflows and AI agents
This app includes the following:
- Generative AI Skills
- Record summarization
- AI-generated record resolution notes
- Email reply recommendations
- Email mass communication management
- AI-generated Sentiment Analysis capabilities
- AI-generated responses for Activities (comments and worknotes)
- Corresponding definition configurations, and prompts
- Agentic workflows:
- Classify tasks
- Generate resolution plans (erstwhile Resolve requests)
- Process emails for tasks
- Generate my work plan
- Process images for tasks
- Task trends analysis
- Investigate IT problems
- Continuous service improvements
- Propose survey responses
- Help optimize team productivity
- AI agents:
- Record management AI agent
- Email action and information AI agent
- Record field value prediction AI agent
- Next action recommendation AI agent
- Web research and recommendation AI agent
- User details AI agent
- Issue readiness AI agent
- Image processer agent
- Work prioritization AI agent
- Work planning AI agent
- Resolution action AI agent
New:
- Help optimize team productivity Agentic workflow to optimally distribute work across the team
- Support for new versions of 3P models
- Granular Admin Roles directive
- AI gradient uptake
Changed:
- Configs for BU specific field prediction in Plan Generator Agent
- Recursive Summarization Enhancement
- Editing capabilities in NASK to support extended tables for Email RR and Resolution notes
- Required plugins and products
- Requires Gen AI Controller 13.0.0 app
- Dependencies
- sn_generative_ai:13.0.0
- Properties that need to be created or set to activate the content pack
- None
- Affected business rules
- None
- Affected script includes
- None
- .jar files that need to get uploaded, if applicable
- N/A