0
9.0.7
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 8, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7
This is a private application that enables platform capabilities to support:
- GenAI features on business unit apps
- Common Agentic workflows and AI agents
- In-product experience components
This app includes the following:
- Generative AI Skills
- Record summarization
- AI-generated record resolution
- Email reply recommendations
- Email mass communication management
- AI-generated Sentiment Analysis capabilities
- Corresponding definition configurations, and prompts
- Agentic workflows:
- Classify tasks
- Generate resolution plans (erstwhile Resolve requests)
- Process emails for tasks
- AI agents:
- Record management AI agent
- Email action and information AI agent
- Record field value prediction AI agent
- Next action recommendation AI agent
- Record user information AI agent
- Web research and recommendation AI agent
- AI in-product experience
- New component for showing Agentic workflow orchestration steps
- In-product trigger
- AI presence
- Gen-AI skills:
- Email mass communication management
- Include attachment summary in record summary
- Sentiment list view and refresh options
- Resolution notes output configuration
- SLM Mistral Nemo 12b support for all existing skills
- Agentic workflows:
- Enhanced Resolve request workflow; now called Generate resolution plans
- Process emails for tasks
- AI agents:
- Record user information AI agent
- Web research and recommendation AI agent
- AI in-product experience
- New component for showing Agentic workflow orchestration steps
- In-product trigger
- AI presence
- Required plugins and products
- Requires Gen AI Controller 10.0.7 app
- Dependencies
- sn_generative_ai:10.0.7
- Properties that need to be created or set to activate the content pack
- None
- Affected business rules
- None
- Affected script includes
- None
- .jar files that need to get uploaded, if applicable
- N/A