0
11.0.15
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu
This is a private application that enables platform capabilities to support:
- GenAI features on business unit apps
- Common Agentic workflows and AI agents
- In-product experience components
This app includes the following:
- Generative AI Skills
- Record summarization
- AI-generated record resolution
- Email reply recommendations
- Email mass communication management
- AI-generated Sentiment Analysis capabilities
- AI-generated responses for Activities (comments and worknotes)
- Corresponding definition configurations, and prompts
- Agentic workflows:
- Classify tasks
- Generate resolution plans (erstwhile Resolve requests)
- Process emails for tasks
- Generate my work plan
- Process images for tasks
- Task trends analysis
- Investigate IT problems
- Continuous service improvements
- Propose survey responses
- AI agents:
- Record management AI agent
- Email action and information AI agent
- Record field value prediction AI agent
- Next action recommendation AI agent
- Web research and recommendation AI agent
- User details AI agent
- Issue readiness AI agent
- Image processer agent
- Work prioritization AI agent
- Work planning AI agent
- Resolution action AI agent
- AI in-product experience
- New component for showing Agentic workflow orchestration steps
- In-product trigger
- AI presence
New
- Support NowLLM LTS model for all Gen AI Skills available in the app
- Summarization support for custom app tables
- Proactive Summarization Support
- Cache summary for later or concurrent use between agents for assist optimization
- Support input configurability in NASK for GenAI skills
Changed:
- Enhancements to existing agents Field Prediction AI Agent, Next action recommendation AI agent, and Record Management AI Agent
- Image to task enhancements
- Generate Resolution Plan to include resolution planning
- Analyse task trends to support non - incident tables
- Generate my work plan to include modularity
- Identify ways to improve service to support non - incident tables
- Classify task workflow to include Issue readiness check
- Ability to include email brand template in the response.
- Improve overall output quality of resolution notes.
- Use similar records and KBs as input to replay using ARg
- Required plugins and products
- Requires Gen AI Controller 11.1.17 app
- Dependencies
- sn_generative_ai:11.1.17
- Properties that need to be created or set to activate the content pack
- None
- Affected business rules
- None
- Affected script includes
- None
- .jar files that need to get uploaded, if applicable
- N/A