0
10.0.10
Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 8, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7
This is a private application that enables platform capabilities to support:
- GenAI features on business unit apps
- Common Agentic workflows and AI agents
- In-product experience components
This app includes the following:
- Generative AI Skills
- Record summarization
- AI-generated record resolution
- Email reply recommendations
- Email mass communication management
- AI-generated Sentiment Analysis capabilities
- Corresponding definition configurations, and prompts
- Agentic workflows:
- Classify tasks
- Generate resolution plans (erstwhile Resolve requests)
- Process emails for tasks
- AI agents:
- Record management AI agent
- Email action and information AI agent
- Record field value prediction AI agent
- Next action recommendation AI agent
- Record user information AI agent
- Web research and recommendation AI agent
- User details AI agent
- AI in-product experience
- New component for showing Agentic workflow orchestration steps
- In-product trigger
- AI presence
New:
- 3P support for skills and agentic workflows
- Visual indicator for refresh summary
- Email RR citations
- Enhancements to Generate resolution plan experience
- Availability of sentiment scores
- Required plugins and products
- Requires Gen AI Controller 11.0.12 app
- Dependencies
- sn_generative_ai:11.0.12
- Properties that need to be created or set to activate the content pack
- None
- Affected business rules
- None
- Affected script includes
- None
- .jar files that need to get uploaded, if applicable
- N/A