0
10.5.17
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 8, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7
This is a private application that enables platform capabilities to support:
- GenAI features on business unit apps
- Common Agentic workflows and AI agents
- In-product experience components
This app includes the following:
- Generative AI Skills
- Record summarization
- AI-generated record resolution
- Email reply recommendations
- Email mass communication management
- AI-generated Sentiment Analysis capabilities
- AI-generated responses for Activities (comments and worknotes)
- Corresponding definition configurations, and prompts
- Agentic workflows:
- Classify tasks
- Generate resolution plans (erstwhile Resolve requests)
- Process emails for tasks
- Generate my work plan
- Process images for tasks
- Task trends analysis
- Investigate IT problems
- Continuous service improvements
- Propose survey responses
- AI agents:
- Record management AI agent
- Email action and information AI agent
- Record field value prediction AI agent
- Next action recommendation AI agent
- Web research and recommendation AI agent
- User details AI agent
- Issue readiness AI agent
- Image processer agent
- Work prioritization AI agent
- Work planning AI agent
- AI in-product experience
- New component for showing Agentic workflow orchestration steps
- In-product trigger
- AI presence
New:
- Two new agentic workflows
- Generate my work plan
- Process images for tasks
- One new stand-alone AI agent
- Issue readiness AI agent
- One new GenAI skills
- Activities response generation
- Security directive implementation
- Required plugins and products
- Requires Gen AI Controller 11.1.17 app
- Dependencies
- sn_generative_ai:11.1.17
- Properties that need to be created or set to activate the content pack
- None
- Affected business rules
- None
- Affected script includes
- None
- .jar files that need to get uploaded, if applicable
- N/A