0
13.1.9
Australia Patch 4, Australia Patch 3, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 11, Zurich Patch 10, Zurich Patch 9, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
This is a private application that enables platform capabilities to support:
- GenAI features for applications
- Common Agentic workflows and AI agents
This app includes the following:
- Generative AI Capabilities
- Record summarization
- AI-generated record resolution notes
- Email reply recommendations
- Email mass communication management
- AI-generated Sentiment Analysis capabilities
- AI-generated responses for Activities (comments and worknotes)
- Corresponding definition configurations, and prompts
- Agentic workflows:
- Classify tasks
- Generate resolution plans (erstwhile Resolve requests)
- Generate my work plan
- Process images for tasks
- Task trends analysis
- Investigate IT problems
- Continuous service improvements
- Propose survey responses
- Help optimize team productivity
- Process emails for tasks
- Identify Escalation Signals
- AI agents:
- Record management AI agent
- Email action and information AI agent
- Record field value prediction AI agent
- Next action recommendation AI agent
- Web research and recommendation AI agent
- User details AI agent
- Issue readiness AI agent
- Image processer agent
- Work prioritization AI agent
- Work planning AI agent
- Resolution action AI agent
- New
- Generate resolution plan Agentic workflow
- Information from related tables is now included while generating resolution notes
- Display predicted field values & allow edits on the output before record creation
- Process images for tasks Agentic workflow
- Existing UI validations honored while record creation
- Help optimize team productivity Agentic workflow
- Consider similar records for work allocation
- Activity Response Generation capability
- Detect user intent and proactively propose work notes/ comments
- Analyse task trends Agentic workflow
- Improve quality of GAF records being fetched
- Identify escalation signals Agentic workflow
- Support manager utterances like "show me likely escalations for John Doe (agent name)"
- Generate my work plan Agentic workflow
- Suggest actions for prioritized list of tasks
- Generate resolution plan Agentic workflow
- Changed
- Default model provider changed from existing NowLLM models
- Fixed
- Investigate IT problems Agentic workflow
- Token limit issue is now resolved
- Investigate IT problems Agentic workflow
- Required plugins and products
- Requires Gen AI Controller 13.0.0 app
- Dependencies
- sn_generative_ai:13.0.0
- Properties that need to be created or set to activate the content pack
- None
- Affected business rules
- None
- Affected script includes
- None
- .jar files that need to get uploaded, if applicable
- N/A