0
2.0.4
Yokohama, Xanadu Patch 3
This Now Assist based conversational intake feature enables suppliers to independently access timely and accurate information regarding their submissions, there by reducing lead times and improving their overall efficiency. It also reduces the wait times for suppliers for simple queries such as payment and inquiry status and enhances average handle time for buyers by providing access to real time information to the suppliers through this conversational intake.
Now Assist for Supplier Lifecycle Operations includes the following key features:
- Supports the case summarization functionality for invoice processing and inquiry cases. Users can gain this insight without needing to navigate multiple screens or perform extra actions.
- Uses generative AI to guide the supplier team and enhance productivity and efficiency through conversation and proactive experiences for invoice cases.
- Uses generative AI that helps suppliers to view or update information through conversational flows.
- Conversational intake flows for suppliers provide an easy, automated and faster way to get queries answered and request status updates.
- Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)