Apptio is the industry leader for ITFM (IT Financial Management) & the category creator of TBM (Technology Business Management).
The Apptio Service Total Cost of Ownership (TCO) integration brings detailed, transparent, and defensible cost structures to your services in ServiceNow.
It combines Apptio’s best-in-class financial modelling and transparency with ServiceNow’s best-in-class operational data, processes and integrity.
Business, Finance, and Technology leaders and their teams can now:
1. Make Trusted technology investments and cost-reduction decisions based on the fully burdened & consumptive cost structure of your services.
2. Optimize the service portfolio through self-service reporting capabilities examining cost, consumption, performance, and capacity.
3. Deepen the partnership with business units through showback/chargeback activities that are transparent and defensible.
If you want to get it right, no matter your maturity or scale, trust Apptio.
Together, powered by ServiceNow’s CSDM and Apptio’s TBM Unified Model (ATUM), this integration includes the following key features:
- Seamless integration into DPM – Presenting Service TCO Data & Insights into your ServiceNow Digital Portfolio Management (DPM) dashboards. Via a dedicated Apptio TCO tab, the reporting scales according to the level in use, within your Enterprise Portfolio.
- Understand Key TCO breakdowns (nominate your preferred 2), Trends and Top 5 Service Offering movements across your Service Portfolio. Dive into further detail and collaborate with your Apptio peers via a link (configured with your preferred Apptio landing page) back into Apptio.
- Consumptive GL-Driven cost model – Make the move from a cost model built primarily on ‘assumptions and educated estimates’ to one built based on your General Ledger (GL) source of truth + actual consumption of resources, driven by ServiceNow’s auto discovery.
- Scalable to meet your needs – The Apptio integration scales automatically to your needs. Whether it’s a focus on your Top 10 Services or your full Service Portfolio, the Apptio product & team has got you covered.
This is an enhanced version of the original scoped app.
- Removes the previous dependency on any (old) itfm plugins
- Significant expansion of Service TCO data & insights
- Creates a dedicated Apptio TCO tab that seamlessly scales with your DPM Enterprise Portfolio
- Facilitates end-to-end collaboration via a link back from ServiceNow into deeper reporting views in ApptioShape
To make full use of the scoped app, it’s recommended to have Digital Portfolio Management (DPM) up & running. DPM is part of ITSM Standard and SPM Standard. At least 1 DPM Enterprise Portfolio (with Service Offerings) needs to exist, for the Apptio TCO tab to appear.
Even without DPM set up, the app will still proceed to egress Apptio’s Service Total Cost of Ownership (TCO) into ServiceNow. It will store the data in a custom table (created via the App): Apptio Service TCO Table.