The Netskope and ServiceNow integration transforms manual security overhead into automated workflows. By synchronizing Private Applications and ingesting asset data directly into the CMDB, organizations maintain a "single source of truth" for their digital estate. This synergy extends beyond basic discovery; it allows IT teams to manage Netskope Private Access (NPA) policies and handle secure Device OTP operations directly from ServiceNow. With consistent data mapping for users, groups, and publishers, the integration eliminates siloes, reduces the risk of misconfiguration, and ensures that security controls evolve at the speed of your IT infrastructure.
- Private Application Synchronization
Automatically synchronize Private Applications between ServiceNow and Netskope through scheduled job, creating or updating applications based on configured Auto or Manual rules.
- Asset Ingestion into CMDB
Ingest Netskope asset data into the appropriate CMDB tables with configurable mapping and create/update logic to prevent duplicate CI creation.
- Additional Data Synchronization
Synchronize related entities such as Ports, Publishers, Tags, Users, and User Groups to maintain data consistency between ServiceNow and Netskope.
- NPA Policy Management
Fetch existing NPA policies from Netskope and support creating new NPA policies directly on the Netskope platform through integration APIs.
- Device OTP Operations
Enable secure OTP requests for devices to temporarily disable Netskope services such as Client, EPDLP, and NPA.
Initial Release
Integration common for CMDB
Other Requirements:Netskope for Private access