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1.1.8
Vancouver
Knowledge AI Assistant feature is now seamlessly integrated into our premium app, Athena. Explore its additional capabilities here: https://store.servicenow.com/sn_appstore_store.do#!/store/application/d8b99f2a1b8a3d100992dbd2b24bcb0a/
The Knowledge AI Assistant is a cutting-edge application designed to streamline the knowledge management process for ServiceNow agents. By integrating ChatGPT, the application enables users to create, update, and enhance knowledge articles more efficiently. With a simple to use interface, it allows knowledge authors to describe the article they want created or the improvements they want made and ChatGPT will do the rest.
- GPT article authoring from a simple description
- Article contents can be edited by describing the changes to make. E.g.
- Translate to another language
- Add additional information
- Remove technical jargon
- Full HTML support for well formatted articles
- A ChatGPT spoke is included with this application which can be used to bring generative AI to other areas of your platform
Updated alerts for expired API keys.
Knowledge Management